Troubleshoot problems when paying for something from Microsoft Store

Applies to: Microsoft StoreMicrosoft account

If the payment system is giving you trouble, there are a few things to check before you contact Support.

I'm having trouble adding or updating a payment option

If you're having trouble adding or updating a payment option when you're signed in at, here are some things to try:

  • Follow any instructions in the error message.

  • On the Payment options page, retype your credit card number without spaces, commas, or other characters that aren't numbers.

  • Check that the billing address, expiration date, and name listed for your payment option are correct.

  • Make sure the country linked to your payment method matches the country linked to your Microsoft account.

  • If you’re using a new payment option, check that it’s activated.

  • Make sure you have enough money in your account to pay for your purchase.

  • Make sure the payment option is authorized for online billing or recurring billing.

  • Contact your bank to find out why authorizations are failing.

  • Try adding or switching to a different payment option.

Get more info on how to change the payment method or credit card linked to your Microsoft account

If you have questions about unknown charges from Microsoft, see What to do about unexpected charges from Microsoft. For additional help, contact Support.