Terms and Conditions

Terms and conditions for the Windows 8.1 online upgrades

To install Windows 8.1, your PC must be running Windows XP (SP3), Windows Vista, Windows 7, Windows 8 Consumer Preview, or Windows 8 Release Preview.

Upgrade software 

Each upgrade license applies to only one PC and you can install the upgrade only on PCs that have a valid base license and one of the following operating systems: Windows 7, Windows Vista, or Windows XP (SP3), Windows 8 Consumer Preview, or Windows 8 Release Preview. 

You should also visit your PC manufacturer’s website for information about how to upgrade your PC to Windows 8, including any updated software and drivers.

Microsoft support 

When you buy an upgrade to Windows 8.1, it includes no-charge support from Microsoft Answer Desk to get your software up and running (for example, download, installation, and activation support). We also offer complimentary advice to help customers solve technical issues, and we have competitively priced offerings that provide more comprehensive support. Customers can  contact a Microsoft Answer Tech. (Telephone or other access charges may apply.)

Countries and regions included. 

This online upgrade is available in the following countries and regions:

Countries and Regions


Afghanistan Egypt  LebanonRomania
AlbaniaEl SalvadorLiechtensteinRussia
AlgeriaEstoniaLithuaniaRwanda
AndorraFaroe IslandsLuxembourgSaint Kitts and Nevis
AngolaFinlandMacao SARSaint Lucia
AnguillaMetropolitan FranceMacedonia, FYROSan Marino
ArgentinaFrench GuianaMalawiSaudi Arabia
ArmeniaGeorgiaMalaysiaSenegal
ArubaGermanyMaldivesSerbia
AustraliaGhanaMaliSingapore
Austria  Gibraltar MaltaSlovakia
AzerbaijanGreeceMartiniqueSlovenia
Bahamas, TheGreenlandMexicoSouth Africa
BahrainGrenadaMonacoSpain
BelgiumGuamMongoliaSri Lanka
BermudaHoly See (Vatican City)MontenegroSwaziland
Bosnia and Herzegovina HondurasMoroccoSweden
BrazilHong Kong SARMozambiqueSwitzerland 
BruneiHungaryNamibiaTaiwan
BulgariaIcelandNetherlandsTajikistan
Cambodia India  New Caledonia Thailand
CanadaIndonesiaNew ZealandTrinidad and Tobago
Cape VerdeIrelandNicaraguaTunisia
Cayman IslandsIsraelNigeriaTurkey
ChileItalyNorway Uganda
ColombiaIvory Coast OmanUkraine
Costa RicaJamaica PakistanUnited Arab Emirates
CroatiaJapanPanamaUnited Kingdom
CyprusJordan PeruUnited States
Czech RepublicKazakhstanPhilippinesUruguay
Denmark KenyaPoland Uzbekistan
DjiboutiKoreaPortugalVenezuela
DominicaKuwaitPuerto RicoVirgin Islands
Dominican RepublicKyrgyzstanQatarVietnam
Ecuador LatviaReunion 

Upgrade languages

Windows 8.1 upgrades are available to download in the following languages:

Languages   
Arabic English UKKorean Slovak 
BulgarianEstonianLatvianSlovenian
Chinese SimplifiedFinnishLithuanianSpanish
Chinese TraditionalFrenchNorwegianSwedish
Chinese Traditional (HK)GermanPolishThai
CroatianGreekPortuguese (Brazil)Turkish
CzechHebrewPortuguese (Portugal)Ukrainian
DanishHungarianRomanian 
Dutch ItalianRussian 
English U.S.JapaneseSerbian (Latin)  

Offer currencies

You can purchase the upgrade in the following currencies, depending on your location: 

Currencies   
AUD - Australian Dollar EUR - Euro KRW - South Korean Won SEK - Swedish Kronor
BRL - Brazilian RealGBP - British PoundsMXN - Mexican PesoSGD - Singapore Dollar
CAD - Canadian DollarHKD - Hong Kong DollarNOK - Norwegian KroneTRY - Turkish Lira
CHF - Swiss FrancINR - Indian RupeeNZD - New Zealand DollarTWD - Taiwan Dollar
CNY - Chinese YuanISK - Icelandic KronaPLN - Polish ZlotyUSD - US Dollar
DKK - Danish KroneJPY - Japanese YenRUB - Russian Rubles  


Offer payment types

You can pay for the upgrade by using one of the following payment methods, depending on your location (your purchase is processed by Arvato Digital Services, LLC or Arvato Distribution GmbH and will be the name shown on your credit card statement):

Credit Cards

  • Visa*
  • MasterCard*
  • American Express
  • Discover Card
  • Diners Club
  • JCB

    * In all markets. For MasterCard and Visa, some banks offer a 3D Secure service to enhance your credit card security. If your card isn’t 3D Secure enabled, you can still complete your purchase without a PIN. Contact your credit card issuing bank for any additional information.

Electronic payment

  • PayPal

Payment currencies by location

Currencies by Location   
Afghanistan - USD Ecuador - USD                     Lebanon - USD Romania - EUR
Albania - USDEgypt - USDLiechtenstein - CHFRussia - RUB
Algeria - USDEl Salvador - USDLithuania - EURRwanda - USD
Andorra - EUREstonia - EURLuxembourg - EURSaint Kitts and Nevis - USD
Anguilla - USDFaroe Islands - EURMacao SAR - USDSaint Lucia - USD
Angola - USDFinland - EURMacedonia - USDSan Marino - EUR
Argentina - USDMetropolitan France - EURMalawi - USDSaudi Arabia - USD
Armenia - USDFrench Guiana - USDMalaysia - USDSenegal - EUR
Aruba - USDGeorgia - USD Maldives - USDSerbia - USD
Australia - AUDGermany - EURMali - EUR Singapore - SGD 
Austria - EUR Ghana - USD Malta - EUR Slovakia - EUR
Azerbaijan - USDGibraltar - GBPMartinique - USDSlovenia - EUR
Bahamas, The - USDGreece - EURMexico - MXNSouth Africa - USD
Bahrain - USDGreenland - EURMonaco - EURSpain - EUR
Belgium - EURGrenada - USDMongolia - USDSri Lanka - USD
Bermuda - USDGuam - USDMontenegro - USDSwaziland - USD
Bosnia and Herzegovina - USDHonduras - USDMorocco - USDSweden - SEK
Brazil - BRLHong Kong SAR - HKDMozambique - USDSwitzerland - CHF
Brunei - USDHungary - EURNamibia - USDTaiwan - TWD
Bulgaria - EURIceland - ISKNetherlands - EURTajikistan - USD
Cambodia - USD India - INR New Caledonia - EUR Thailand - USD
Canada - CADIndonesia - USDNew Zealand - NZDTrinidad and Tobago - USD
Cape Verde - EURIreland - EURNicaragua - USDTunisia - USD
Cayman Islands - USDIsrael - USDNigeria - USDTurkey - TRY
Chile - USDItaly - EURNorway - NOKUganda - USD
China - CNYIvory Coast - EUROman - USDUkraine - USD
Colombia - USDJamaica - USDPakistan - USDUnited Arab Emirates - USD
Costa Rica - USDJapan - JPYPanama - USDUnited Kingdom - GBP
Croatia - USDJordan - USDPeru - USDUnited States - USD
Cyprus - EURKazakhstan - USDPhilippines - USDUruguay - USD
Czech Republic - EURKenya - USDPoland - PLNUzbekistan - USD
Denmark - DKKKorea - KRWPortugal - EURHoly See (Vatican City) - EUR
Djibouti - EURKuwait - USDPuerto Rico - USDVenezuela - USD
Dominica - USDKyrgyzstan - USDQatar - USDVietnam - USD
Dominican Republic - USDLatvia - EURReunion - EURVirgin Islands - USD


Terms and conditions for Windows 8.1 upgrades at retail

You can purchase an upgrade (packaged DVD) to Windows 8 or Windows 8 Pro for your PC running Windows 7, Windows Vista, or Windows XP SP3 at your local participating retail store or online retailer. Additional shipping and handling fees may apply.

Upgrade software

You can install the upgrade only on PCs that have a valid base license and one of the following operating systems: Windows 7, Windows Vista, or Windows XP (SP3), Windows 8 Consumer Preview, or Windows 8 Release Preview. 

You should also visit your PC manufacturer’s website for more information about how to upgrade your PC to Windows 8.1, including any updated software and drivers.

Microsoft support

When you buy an upgrade to Windows 8.1, it includes no-charge support from Microsoft Answer Desk to get your software up and running (for example, download, installation, and activation support). We also offer complimentary advice to help customers solve technical issues, and we have competitively priced offerings that provide more comprehensive support. Customers can  contact a Microsoft Answer Tech. (Telephone or other access charges may apply.)

Upgrade languages

Windows 8.1 are available in the following languages:

Upgrade Languages  
ArabicFrenchPortuguese (Brazil)
BulgarianGermanPortuguese (Portugal)
Chinese SimplifiedGreekRomanian
Chinese TraditionalHebrewRussian
Chinese Traditional (HK)HungarianSerbian (Latin)
CroatianItalianSlovak
CzechJapaneseSlovenian
DanishKoreanSpanish
DutchLatvianSwedish
English U.S.LithuanianThai
English UKNorwegianTurkish
EstonianPolishUkrainian
Finnish  

Frequently asked questions

Where is the Windows 8.1 upgrade offered?
How many languages is the upgrade available in?
What currencies are supported to purchase the download?
Will a debit card work for purchases?
Are the prices of the upgrade the same in every market?
What is the local pricing for the download in the 23 currencies?
Is installation media available for purchase during the download?
Are Windows 7 touch-enabled PCs compatible with Windows 8.1?
Is Windows Media Center included in the upgrade to Windows 8.1?
Will DVD playback work after upgrading?
What is the minimum screen resolution for Windows 8.1?
Can all Windows 7 PCs be upgraded to Windows 8.1?
Will I receive support when I purchase an upgrade either at retail or online?


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Article ID: 13775 - Last Review: Sep 9, 2016 - Revision: 83

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