Explorer Caused an Invalid Page Fault in Comctl32.dll

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, or start
Microsoft Internet Explorer, you may receive the following error message:



Explorer caused an invalid page fault in module Comctl32.dll.

CAUSE

The Windows Address Book file may be damaged.


This error can also occur if a program called W3XNetwork is loading in the background.

RESOLUTION

To resolve this issue by deleting and rebuilding the WAB file (try this solution first)

  1. Click Start, select Find, and then click Files Or Folders.
  2. In the Named box, type "*.wab" (without quotation marks), and then
    click Find Now.
  3. In the list of found files, right-click the following file

    <MSN Member ID>.wab
    and then click Delete.
  4. Close the Find: Files named *.wab dialog box.
  5. Restart the computer.
  6. Connect to MSN, and then start the MSN E-mail service.
  7. On the Tools menu, click Address Book to re-create the Windows Address
    Book file.


Note: If the above steps resolve your problem (you no longer get the error message) DO NOT go on to the steps below.

To resolve this issue by removing W3XNetwork from the registry

IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry


WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
  1. Start Registry Editor (Regedt32.exe).
  2. Select the W3xNetwork value under the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  3. On the Edit menu, click Delet, and then click OK.
  4. Quit Registry Editor and restart your computer.
Properties

Article ID: 173996 - Last Review: Feb 14, 2017 - Revision: 1

MSN 2.5 Software

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