XWEB: Outlook Web Access Client won't Work Properly if JavaScript is Disabled

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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Summary

When you attempt to open a Microsoft Exchange Mailbox using Outlook Web Access (OWA), the mailbox may appear frozen or hung without displaying any error messages. The mailbox itself is viewable, but no functions can be performed.

Cause

JavaScript may be disabled in your Internet browser. This will allow the mailbox to be opened, but because the functions are dependent upon JavaScript, nothing can be done. The Microsoft Exchange Server knows nothing about the client configuration so there are no error messages displayed to warn the user that no functionality is available.

Resolution

Enable JavaScript in the browser and reopen the mailbox or refresh the browser. This will allow the changes to take effect and the client will function properly.
Properties

Article ID: 174030 - Last Review: Oct 28, 2006 - Revision: 1

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