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Lifecycle support policy FAQ - Hardware

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NOTE: This FAQ was updated on April 15, 2015.

Effective April 15, 2015, all information about Microsoft hardware warranties can be found here:
Microsoft software running on Microsoft hardware continues to be supported according to the existing Microsoft Support Lifecycle Policy

1. How is the software that is installed on Microsoft devices supported?
2. What is the support lifecycle for subscription services that are part of the device ecosystem, such as Xbox LIVE and Xbox Music?
3. What is the Microsoft Support Lifecycle for software applications that run on a hardware device, such as downloadable apps?
4. What is the Microsoft Support Lifecycle for other Microsoft software products or applications that are offered as part of the hardware ecosystem? Are they covered by the Support Lifecycle?
5. How does this change apply to hardware products made by other companies but sold by Microsoft?

The information on this page is subject to the Microsoft Policy Disclaimer and Change Notice. Return to this site periodically to review any such changes.


Article ID: 17453 - Last Review: Jul 26, 2016 - Revision: 13