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Lifecycle support policy FAQ - Windows Products

On this page:



 Microsoft Windows 

1. What is the Microsoft Support Lifecycle policy for Windows?
2. Is there a different Microsoft Support Lifecycle policy for consumers and businesses for the Windows operating system?
3. If I obtained Windows when I purchased a new personal computer, who provides support for my Windows desktop operating system?
4. What other options do I have for getting support?
5. After the Microsoft assisted and paid support offerings have ended, what are my options if I want to continue to receive support? 
6. When a Windows desktop operating system reaches the end of its lifecycle or is no longer supported, does that mean new programs will not run on that operating system?


 Windows 8.1 


7. What is the Microsoft Support Lifecycle policy for Windows 8.1?
8. Why are you requiring Windows 8 customers move to Windows 8.1 two years after the General Availability?
9. What is Windows 8.1 Update? How does it impact the Windows 8 Support Lifecycle?


 Windows Embedded


10. How does the End of Support for Windows XP impact Windows Embedded products?
11. Why does support for Windows XP Professional for Embedded Systems end with Windows XP?
12. Why will Windows XP Embedded be supported for two years longer than Windows XP Professional for Embedded Systems?
13. What is the Microsoft Support Lifecycle policy for Windows Embedded 8.1 products?
14. Are there any differences in what is provided in the Extended Support phase for Windows Embedded products than regular Windows products?
15. What does this mean for other parts of the system?



 Supporting the latest processor and chipsets on Windows


16. Where can I read more about Microsoft’s approach to supporting the latest silicon innovation on Windows?
17. How does Microsoft plan to provide support for new processors and chipsets when they are released?
18. What is the support policy for prior generations of processors and chipsets on Windows 7 or Windows 8.1?
19. What is the support policy for Windows 7/8.1 devices with Intel’s 6th generation of processors (also known as Skylake) that was released in late 2015?
21. What changes did Microsoft make to the Skylake support policy?
22. How will Windows 10 LTSBs be supported?
23. What is the support policy for prior generations of processors and chipsets on Windows Embedded 7, 8 or 8.1?
24. What is the support policy for Intel’s 6th generation of processors (also known as Skylake) that was released in late 2015 on Windows Embedded products?
26. What is the support policy for Windows Server products on Skylake devices?


 Windows RT 

27. What is the Microsoft Support Lifecycle policy for Windows RT?
28. Will Microsoft provide customer-specific software updates?
30. How long will Microsoft support the device hardware that runs Windows RT?

The information on this page is subject to the Microsoft Policy Disclaimer and Change Notice. Return to this site periodically to review any such changes.
 

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Article ID: 18581 - Last Review: Aug 24, 2016 - Revision: 62

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