- Outlook is not running. Microsoft Schedule+ has a separate file to handle reminders. Outlook does not. The main Outlook program controls the reminders. If Outlook is not running, reminders do not appear.
- The calendar or task reminder is not in your primary folder. Reminders only trigger from inside the primary Calendar or Task folders. Primary folders reside where you receive messages. When you set up an e-mail service, you designate either your mailbox Inbox or your personal folders (.pst) file Inbox as the mail delivery point.
For example, if you receive messages in your personal folders (.pst) file Inbox and you create an appointment reminder in your mailbox calendar, the reminder does not appear. If you create the same reminder in your Personal Folders Calendar, the reminder does appear at the appropriate time.
- The Delivery option of your e-mail service is set to "None" (without quotation marks). You must specify a default delivery location for reminders to be processed.
- The Reminders folder is damaged or contains corrupted reminder items.
- If Outlook is not running, start Outlook, and keep Outlook running to receive reminders.
- When you create reminders, verify that the reminders are saved in your primary Calendar or Task folder.
- Clear and regenerate reminders. To have us clear and regenerate reminders for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.
Fix it for meTo clear and regenerate reminders automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard.
Note This wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfTo clear and regenerate reminders yourself, follow these steps:
- Exit Outlook.
- Click Start, point to Run, type outlook /cleanreminders, and then click OK
- Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can contact support.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the
"Fix it for me" blog, or send us an
When the search is complete, click Set where e-mail messages are sent from and received.
For more information about the CleanReminders command-line switch, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 195964 - Last Review: Jun 22, 2014 - Revision: 1