Microsoft Office Outlook 2007 may crash when you start Outlook, when you perform various tasks in Outlook, or when you close Outlook. This can be very frustrating because the problem usually occurs randomly. This behavior makes it difficult to determine the cause of the crash.
This article contains steps that you can use to determine why Outlook has crashed.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows XP
To troubleshoot crashes in Outlook 2007, you can use the Support and Recovery Assistant (SaRA) tool.
Run the SaRA tool
The Support and Recovery Assistant (SaRa) can help you automatically diagnose and fix a range of Outlook problems. You will need to download the application to your local computer, sign in with your work or school account and select choose to run the Outlook diagnostic scan.
The scan runs a series of diagnostic tests and helps you set up a new profile. If any of the tests fails, it provides suggested solutions to get your problem solved.
To download and install the tool, click the following link: Download Microsoft Support and Recovery Assistant for Office 365. Once installed, the application will start automatically. (This tool will work with other versions of Office besides Office 365.)
Article ID: 2000071 - Last Review: Nov 13, 2017 - Revision: 2