You receive an error when trying to open a .docx file in Word 2003 or with the Word Viewer


Symptoms


 

When trying to open a .DOCX file in Word 2003 with the Compatibility Pack or in the Word Viewer with the Compatibility Pack, you receive the following error message:

“there was an error opening the file.”

Cause


This issue may be caused by the OLE32.dll file not being registered correctly.

Resolution


To Try to resolve this issue, follow the steps below:

  1. Close any applications that are running.
  2. Open an elevated command prompt. To do this, click Start , click All Programs , click Accessories , right-click Command Prompt , and then click Run as administrator . If you are prompted for an administrator password or for a confirmation, type the password, or click Allow .
  3. Type the following:
    regsvr32 %SystemRoot%\system32\ole32.dll and then click OK.
  4. When you receive the message  "DllRegisterServer in ole32.dll succeeded.", click OK:
    .

More Information


This is one solution that we have seen resolve this error. This may not resolve all issues with this above error.

If you find other solutions for the exact error message above, please edit this article with the additional information.