Outlook 2007: Body of HTML e-mail messages are blank

Symptoms

 When you open an HTML e-mail message or view it in the Reading Pane, you do not see anything in the body of the message.

Note: If you use the "view in browser" feature (click "Other Actions" on the e-mail message Ribbon and click "View in Browser") in Outlook, you can see the contents of the e-mail message.

Cause

The problem occurs because the underlying HTML code has been modified by software other than Outlook. If you analyze the underlying HTML code in the message you see text similar to the following:

<!-- converted from rtf --><defanghtml_style_0

This problem occurs when the message is originally sent in Rich Text format (RTF) but is converted to HTML and the above tag is added.

This problem has been reported to occur when the e-mail message has been processed by Websense Hosted E-mail Security before it reaches the Outlook 2007 client.

Resolution

The product support team at Websense has successfully helped customers resolve this problem through filter/rule changes to Websense Hosted E-mail Security.

More Information

The Websense Hosted E-mail Security sofware is formerly known as SurfControl or BlackSpider MailControl.

Microsoft Internal Support Information

Steps to reproduce.

also check the e-mail header for an entry from mailcontrol.com:

Received: from smtp.microsoft.com (smtp.microsoft.com [192.168.52.71])
by server.srv.mailcontrol.com (MailControl) with ESMTP id n36ADIdH019494
(version=TLSv1/SSLv3 cipher=RC4-MD5 bits=128 verify=NO) for
<user@affected-domain.com>; Mon, 6 Apr 2009 11:13:23 +0100


Product Bug Number:

Author ID (email alias): arvindpe
Writer ID(email alias): gregmans
Tech Review ID (email alias): gregmans
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Properties

Article ID: 2001972 - Last Review: Aug 5, 2010 - Revision: 1

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