ProClarity Desktop Professional fails to install with the error "The wizard was interrupted" or ""Microsoft Visual C++ Runtime Library Runtime error"

Symptoms

The installation of ProClarity Desktop Professional 6.3 fails with the following error:

"The wizard was interrupted before ProClarity Desktop Professional 6.3 could be completely installed"

or:

"Microsoft Visual C++ Runtime Library - Runtime error! - Program: c:\windows\system32\msiexec.exe R6034 an application has made at attempt to load the C runtime library incorrectly.  Please contact the application's support team for more information."

Cause

The Microsoft Visual C++ 8.0 runtime DLLs are present in the %windir% directory causing the Windows Installer (msiexec.exe) to fail

Resolution

Temporarily remove or rename the files, install ProClarity Desktop Professional 6.3, then restore the files to their original name and location:

32bit:  '%winddir%\msvcm80.dll' and '%winddir%\msvcp80.dll'

64bit:  '%winddir%\msvcm80.dll' and '%winddir%\syswow64\msvcp80.dll'

Properties

Article ID: 2003976 - Last Review: Oct 13, 2009 - Revision: 1

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