Configuring SMTP Server information in System Center Data Protection Manager 2010 and System Center Data Protection Manager 2012 (DPM) fails with the following error:
Details: Logon failure: unknown user name or bad password
This can occur if you configure credentials for a non-authenticated SMTP server as DPM expects credentials for an authenticated SMTP server. Configuring a non-authenticated SMTP server only supplies the SMTP server name, server port, and "from" address. Because of this, DPM passes incorrect information resulting in the error.
Fill in all the fields of the SMTP Server dialog with the correct information including a username and password.
DPM requires the population of ALL the fields under the SMTP Server options regardless whether the SMTP server accepts anonymous connections or not.
When providing a username and password, ensure the account has administrative privileges on the DPM server. A non-administrative account receives the following error.
An authentication error occurred when trying to connect to the SMTP server. (ID: 518)
You typed an incorrect user name, password, or SMTP server name. Type the correct user name or password to enable e-mail delivery of reports and alerts notifications.
Article ID: 2020373 - Last Review: Jul 17, 2014 - Revision: 1