Some .CHM files may not render properly on Windows Vista and Windows 7

Symptoms

When attempting to open a Compiled HTML Help (.CHM) file on Windows Vista or Windows 7, the file may open but display one of the following messages instead of the expected content:

  • Navigation to the webpage was canceled.
  • Action canceled.

Cause

This will occur if the .CHM file has been flagged as downloaded from an untrusted source, such as the Internet.

Resolution

To resolve this issue, carry out the following steps:

  1. Right-click the .CHM file and choose Properties
  2. On the General tab, click the button labeled "Unblock"
  3. Click OK

More Information

This behavior is a function of the Attachment Manager, which applies a Zone Identifier to files downloaded from any source that is considered untrusted or at risk, such as the Internet Zone.
Properties

Article ID: 2021383 - Last Review: Mar 23, 2010 - Revision: 1

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