Action center in Windows 7 reporting that antivirus is not installed

Symptoms

The Action Center in Windows 7 shows that antivirus, antispyware or firewall is not installed when they are in fact installed and working normally.

Cause

Due to a change to the Security Center interface for ISVs, some antivirus, antispyware, and firewall programs could be incompatible with the Action Center in Windows 7.

New APIs were introduced in Vista SP1 that implemented new API's. More information on this case be found at the following link:

Upcoming Action Center Changes for Security Vendor Software
http://windowsteamblog.com/blogs/windowssecurity/archive/2009/05/06/upcoming-action-center-changes-for-security-vendor-software.aspx

If the application vendor does not use the appropriate API's, the Action Center will not show that the product is properly installed.

Resolution

Please contact the antivirus\antispyware\firewall vendor for a newer version of their software.

More Information

Properties

Article ID: 2028210 - Last Review: Nov 11, 2011 - Revision: 1

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