What to do if your Lumia with Windows 10 Mobile update is stuck at 0%

If your phone is stuck on 0% progress for an extended time period when trying to download a phone software update, try the following:

  • Make sure your phone is connected to a charger and a Wi-Fi network.
  • Go to Settings > Update & security > Phone update. Tap the Download button (if you don’t see it, wait for a few minutes for the button to appear).
  • If you continue to have a problem with downloading the update, go to the Store > Menu > Download and updates. If there are any pending app updates, complete or cancel them.

Downloading the phone software update may take a while.

If you can’t download the phone software update, you may need to reset the phone. To do that, select Settings> System > About > Reset your phone. Learn how here.

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Article ID: 20514 - Last Review: Jun 28, 2016 - Revision: 9

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