If your phone is stuck on 0% progress for an extended time period when trying to download a phone software update, try the following:
- Make sure your phone is connected to a charger and a Wi-Fi network.
- Go to Settings > Update & security > Phone update. Tap the Download button (if you don’t see it, wait for a few minutes for the button to appear).
- If you continue to have a problem with downloading the update, go to the Store > Menu > Download and updates. If there are any pending app updates, complete or cancel them.
Downloading the phone software update may take a while.
If you can’t download the phone software update, you may need to reset the phone. To do that, select Settings> System > About > Reset your phone. Learn how here.
Article ID: 20514 - Last Review: Jun 28, 2016 - Revision: 9