This article applies to Microsoft Dynamics NAV for all countries and all language locales.
Assume that you use a Post Office Protocol version 3 (POP3) account in combination with Microsoft Dynamics NAV 2009 SP1 or Microsoft Dynamics NAV 2009. If you use a modified CU397 in combination with Microsoft Office 2003/Microsoft Office 2007, you notice that mail cannot be sent automatically. Then, the Microsoft Dynamics NAV client crashes.
Hotfix informationA supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
How to obtain the Microsoft Dynamics NAV hotfix or update filesAfter you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update fileThe Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.
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PrerequisitesYou must have one of the following products installed to apply this hotfix:
- Microsoft Dynamics NAV 2009 Service Pack 1
- Microsoft Dynamics NAV 2009
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates