<URL> = the hyperlink you inserted.
NOTE: The hyperlink does work if you type it directly in the browser or in the Open box of the Run dialog box (click Start, and then click Run).
- You are using Microsoft Internet Explorer:
- A proxy server -or-
- A firewall that does not allow HTTP requests to be placed on your local network
- A proxy server -or-
- Internet Explorer is not your default browser.
- The ForceShellExecute registry key is not present in the following location or is not set to 1:
For 32 bit Office Versions installed on 64 bit OperatingSystems
For 32 Bit Office Versions installed on 32 bit Operating Systems or 64 Bit Office Versions installed on 64 bit Operating Systems
To have us work around this problem for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.
Here's an easy fixTo fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myselfEasy fix 50655
To work around this issue, either add the ForceShellExecute subkey, if it is not present, and set the Value data, or if it is present, set the Value data of the ForceShellExecute subkey.
Adding the Internet Subkey to the Registry and Setting the Value Data
- Quit any programs that are running.
- Click Start, and then click Run. Type regedit in the Open box, and then click OK.
- In Registry Editor, browse to one of the following subkey (create the keys when they do not exist):For a 32 Bit version of Office on 64 bit version of Windows
For a 32 Bit version of Office on 32 bit version of Windows
For a 64 Bit version of Office on 64 bit version of Windows
- Make sure the Internet subkey is selected. On the Edit menu, point to New, and then click DWORD Value. Add the following registry value:Value Name: ForceShellExecute
- Double-click ForceShellExecute, and then set the Value data to 1. Click OK.
- On the Registry menu, click Exit.
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
Article ID: 218153 - Last Review: Aug 15, 2016 - Revision: 1