You receive a "Copy Error" error message on a computer that is running Windows Vista or Windows Server 2008 when you try to remotely install a printer driver on to a computer that is running Windows Server 2003

Applies to: Windows VistaWindows Vista Service Pack 2Windows Server 2008 More

Symptoms


Consider the following scenario:
  • You log on to a computer that is running Windows Vista or Windows Server 2008.
  • You try to remotely install a printer driver on to a computer that is running Windows Server 2003.
  • You select a printer driver location and start the driver installation.
In this scenario, you receive a "Copy Error" error message that prompts for some printer driver files even if the printer driver location contains all the required files.

Cause


This issue occurs because the print spooler service does not keep the directory structure from the original file location of the printer driver files.

When you install the printer driver, the print spooler service copies the required printer driver files. The files are copied from the computer that is running Windows Vista or Windows Server 2008 to the computer that is running Windows Server 2003. However, the print spooler service does not keep the directory structure from the original file location. Therefore, the installation file cannot find the required printer files by using the original directory structure.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    1.
    22xxx
    Windows Vista and Windows Server 2008SP1LDR
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Ntprint.dll6.0.6002.22426216,06417-Jun-201018:29x86
Ntprint.exe6.0.6002.2242661,44017-Jun-201016:34x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Ntprint.dll6.0.6002.22426257,02417-Jun-201018:23x64
Ntprint.exe6.0.6002.2242661,95217-Jun-201017:01x64
Ntprint.dll6.0.6002.22426216,06417-Jun-201018:29x86
Ntprint.exe6.0.6002.2242661,44017-Jun-201016:34x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Ntprint.dll6.0.6002.22426449,02417-Jun-201018:19IA-64
Ntprint.exe6.0.6002.2242669,12017-Jun-201016:52IA-64
Ntprint.dll6.0.6002.22426216,06417-Jun-201018:29x86
Ntprint.exe6.0.6002.2242661,44017-Jun-201016:34x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about how to install a printer in Windows Vista, visit the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File namePackage_1_for_kb2213578~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,469
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_2_for_kb2213578~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,307
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_3_for_kb2213578~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,307
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,699
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,436
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,695
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,428
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,699
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,436
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File nameX86_2b720f19cb6b3d46590f33d4ad37f494_31bf3856ad364e35_6.0.6002.22426_none_752b5be5f30be4aa.manifest
File versionNot applicable
File size729
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.22426_none_f263f63793baea68.manifest
File versionNot applicable
File size8,073
Date (UTC)17-Jun-2010
Time (UTC)20:17
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_29dc2c6e39874cd94591fb598d1dbec5_31bf3856ad364e35_6.0.6002.22426_none_0c7f71da8cbeefd3.manifest
File versionNot applicable
File size1,106
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.22426_none_4e8291bb4c185b9e.manifest
File versionNot applicable
File size8,103
Date (UTC)17-Jun-2010
Time (UTC)20:01
PlatformNot applicable
File namePackage_1_for_kb2213578~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,734
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_2_for_kb2213578~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,570
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_3_for_kb2213578~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size2,570
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,711
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,444
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,707
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,436
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,711
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,444
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.22426_none_f263f63793baea68.manifest
File versionNot applicable
File size8,073
Date (UTC)17-Jun-2010
Time (UTC)20:17
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_0c53e9b2425a53541d663f39df795ff1_31bf3856ad364e35_6.0.6002.22426_none_e31ab11eb6fca02f.manifest
File versionNot applicable
File size1,104
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File nameIa64_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.22426_none_f2659a2d93b8f364.manifest
File versionNot applicable
File size8,088
Date (UTC)17-Jun-2010
Time (UTC)19:41
PlatformNot applicable
File namePackage_1_for_kb2213578~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size2,396
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_2_for_kb2213578~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size2,396
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,535
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,432
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,539
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File namePackage_for_kb2213578_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,440
Date (UTC)18-Jun-2010
Time (UTC)05:06
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-ntprint_31bf3856ad364e35_6.0.6002.22426_none_f263f63793baea68.manifest
File versionNot applicable
File size8,073
Date (UTC)17-Jun-2010
Time (UTC)20:17
PlatformNot applicable