An Office Communications Server 2007 R2 Access Edge server crashes and then restarts unexpectedly

Applies to: Microsoft Office Communications Server 2007 R2

Symptoms


You find that the Access Edge server in a Microsoft Office Communicator 2007 R2 environment crashes and then restarts unexpectedly.

Cause


This issue occurs because a race condition in the Media Relay driver causes the Access Edge server to access protected memory. Therefore, the Access Edge server crashes.

Resolution


To fix this problem, install the following cumulative update:

983472 Description of cumulative update for Office Communications Server 2007 R2: July, 2010

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:

968802 Updates for Communications Server 2007 R2