The System Center Service Manager console fails to launch on a system running Windows 7 x86 (32-bit)

Applies to: Microsoft System Center Service Manager 2010Windows 7 EnterpriseWindows 7 Professional


On a system that is running Windows 7 x86 (32 bit), the System Center Service Manager 2010 Console fails to launch and the following event is logged in the Application log: 

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Faulting application Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe, version version number , faulting module igdumd32.dll, version version number , fault address address.

The system also has one of the following Intel GPU chipsets:
  • Intel Q43 Express Chipset
  • Intel Q45 Express Chipset
  • Mobile Intel 4 Series Express Chipset Family

More Information

As an alternative workaround you can disable graphics rendering Hardware Acceleration. For further details please see the following:

Graphics Rendering Registry Settings:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.