"Word could not create the work file" error message when you save a document in Microsoft Word

Applies to: Microsoft Word 2010Word 2013Word 2016 More


When you save a document in Microsoft Word, you receive the following error message:
Word could not create the work file. Check the Temp environment variable.
The Temporary Internet Files folder for Windows Internet Explorer is set to be in a location where you do not have permission to create new temporary files. 


To resolve this issue, create a new folder on your computer.
  1. Start Windows Explorer
  2. Locate the folder location C:\Users\<userprofile>\AppData\Local\Microsoft\Windows
  3. Create the folder labeled INetCacheContent.Word.

    Note: It may be necessary to turn on Hidden Items in the View Ribbon of Windows Explorer.