"This e-mail has been deleted" error message if you use the "E-mail Logging" feature in Microsoft Dynamics NAV 2009 SP1 together with Microsoft Office 2010

Applies to: Dynamics NAV 2009

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


Microsoft Office Outlook 2010 does not support Collaboration Data Objects (CDOs). However, the "E-mail Logging" feature in Microsoft Dynamics NAV 2009 with Service Pack 1 (SP1) uses CDOs to communicate with Outlook. Therefore, if you upgraded to Microsoft Office 2010 and use the "E-mail Logging" feature in Microsoft Dynamics NAV 2009 SP1 together with Office 2010, when you view logged interaction log entries of the E-mail type in Microsoft Dynamics NAV, you receive the following error message:
This e-mail has been deleted.

The logged interaction log entries of the E-mail type cannot be viewed. 
To work around this problem, reprocess all email messages by copying or moving them from the STORAGE folder to the QUEUE folder. After that, you must perform some manual clean up because duplicated interaction log entries will be generated.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, replace the following file in the Application Handler folder.
File nameFile versionFile sizeDateTimePlatform
Nsapphandler.dll6.0.31724.087,97630-Sep-201015:59x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Locate the following Application Handler folder: C:\Program Files\Common Files\Microsoft Dynamics NAV \Application Handler.
  2. Copy the files that you downloaded
  3. Paste the files that you downloaded into the Application Handler folder.
  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Status


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.