FIX: BizTalk Accelerator for RosettaNet 3.5 Configuration Wizard stops responding after you install BizTalk Server 2006 R2 SP1


Symptoms


You install Microsoft BizTalk Server 2006 R2 Service Pack 1 (SP1) on a computer that has Microsoft BizTalk Accelerator for RosettaNet 3.5 installed. However, when you run the BizTalk Accelerator for RosettaNet 3.5 Configuration Wizard to configure RosettaNet 3.5, the wizard stops responding (hangs). Specifically, you cannot see the graphical user interface (GUI) of the configuration wizard. However, if you check the Task Manager, you see that the Configuration.exe process was started.

Note This issue typically occurs when you try to check the configuration after RosettaNet 3.5 is already successfully configured.

Cause


The issue occurs because the configuration wizard tries to free the same heap blocks two times in the RosettaNet 3.5 Configuration.exe process. This causes heap corruption, and then the hang issue occurs.

Resolution


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


For detailed instructions about how to install the hotfix, see the Readme.txt file that is included in the hotfix package.

Prerequisites

There are no prerequisites for installing this hotfix package.

Restart requirement

You do not have to restart the server that is running BizTalk Server after you apply this hotfix.

Hotfix replacement information

This hotfix package does not replace a previously released hotfix package.

File Information

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Rnconfig.dll3.5.320.0313,16005-Aug-201009:44x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.