NOTE: Although the error code information in this article can help you diagnose your installation, a number of problems can cause a single error message. Therefore, the information in this article is only the first step for troubleshooting the possible cause of the problem. For more information about troubleshooting, please see the "References" section at the end of this
- Installing the Microsoft Windows Installer (Instmsi.exe on Microsoft Windows 95 or later, and Instmsiw.exe on Microsoft Windows NT 4.0)
- Installing Microsoft Office
- Applying a Windows Installer update (patch)
NOTE: You do not see the error code in the Windows Installer log file that is created by Office Setup, unless you create a verbose log file. The error code appears similar to the following at the end of the verbose log file:
MSI (c) (33:8D): MainEngineThread is returning 1603
Error code Value Description---------------------------------------------------------------------------ERROR_INSTALL_SERVICE_ FAILURE 1601 The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.ERROR_INSTALL_USEREXIT 1602 User cancel installation.ERROR_INSTALL_FAILURE 1603 Fatal error during installation.ERROR_INSTALL_SUSPEND 1604 Installation suspended, incomplete.ERROR_UNKNOWN_PRODUCT 1605 This action is only valid for products that are currently installed.ERROR_UNKNOWN_FEATURE 1606 Feature ID not registered.ERROR_UNKNOWN_COMPONENT 1607 Component ID not registered.ERROR_UNKNOWN_PROPERTY 1608 Unknown property.ERROR_INVALID_HANDLE_ STATE 1609 Handle is in an invalid state.ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is corrupt. Contact your support personnel.ERROR_INDEX_ABSENT 1611 Component qualifier not present.ERROR_INSTALL_SOURCE_ ABSENT 1612 The installation source for this product is not available. Verify that the source exists and that you can access it.ERROR_INSTALL_PACKAGE_ VERSION 1613 This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.ERROR_PRODUCT_ UNINSTALLED 1614 Product is uninstalled.ERROR_BAD_QUERY_SYNTAX 1615 SQL query syntax invalid or unsupported.ERROR_INVALID_FIELD 1616 Record field does not exist.ERROR_INSTALL_ALREADY_ RUNNING 1618 Another installation is already in progress. Complete that installation before proceeding with this install.ERROR_INSTALL_PACKAGE_ OPEN_FAILED 1619 This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.ERROR_INSTALL_PACKAGE_ INVALID 1620 This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.ERROR_INSTALL_UI_ FAILURE 1621 There was an error starting the Windows Installer service user interface. Contact your support personnel.ERROR_INSTALL_LOG_ FAILURE 1622 Error opening installation log file. Verify that the specified log file location exists and is writable.ERROR_INSTALL_LANGUAGE_ UNSUPPORTED 1623 This language of this installation package is not supported by your system.ERROR_INSTALL_PACKAGE_ REJECTED 1625 This installation is forbidden by system policy. Contact your system administrator.ERROR_FUNCTION_NOT_ CALLED 1626 Function could not be executed.ERROR_FUNCTION_FAILED 1627 Function failed during execution.ERROR_INVALID_TABLE 1628 Invalid or unknown table specified.ERROR_DATATYPE_MISMATCH 1629 Data supplied is of wrong type.ERROR_UNSUPPORTED_TYPE 1630 Data of this type is not supported.ERROR_CREATE_FAILED 1631 The Windows Installer service failed to start. Contact your support personnel.ERROR_INSTALL_TEMP_ UNWRITABLE 1632 The temp folder is either full or inaccessible. Verify that the temp folder exists and that you can write to it.ERROR_INSTALL_PLATFORM_ UNSUPPORTED 1633 This installation package is not supported on this platform. Contact your application vendor.ERROR_INSTALL_NOTUSED 1634 Component not used on this machine.ERROR_INSTALL_TRANSFORM_ FAILURE 1624 Error applying transforms. Verify that the specified transform paths are valid.ERROR_PATCH_PACKAGE_ OPEN_FAILED 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.ERROR_PATCH_PACKAGE_ INVALID 1636 This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package.ERROR_PATCH_PACKAGE_ UNSUPPORTED 1637 This patch package cannot be processed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.ERROR_PRODUCT_VERSION 1638 Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.ERROR_INVALID_COMMAND_ LINE 1639 Invalid command line argument. Consult the Windows Installer SDK for detailed command line help.ERROR_SUCCESS_REBOOT_ REQUIRED 3010 A restart is required to complete the install. This does not include installs where the ForceReboot action is run. Note that this error will not be available until future version of the installer.