Method 1The Offline Files cache is a folder structure located in the %SystemRoot%\CSC folder, which is hidden by default. The CSC folder, and any files and subfolders it contains, should not be modified directly; doing so can result in data loss and a complete breakdown of Offline Files functionality.
If you suspect corruption in the database, then the files should be deleted using the Offline Files viewer. After the files are deleted out of the Offline Files viewer, a synchronization of files may then be forced using Synchronization Manager. If the cache still does not appear to function correctly, an Offline Files reset can be performed using the following procedure:
- In Folder Options, on the Offline Files tab, press CTRL+SHIFT, and then click Delete Files. The following message appears:
- Click Yes two times to restart the computer.
Use Registry EditorTo have us re-initialize the offline files cache and database for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix itbutton or link. Click Runin the File Download dialog box, and follow the steps in the Fix it wizard.
- Make sure the files are synchronized before you run the automatic fix. Otherwise, unsynchronized changes will be lost.
- The sync relationship for redirected folders will be re-created the next time group policy applies. Alternatively run gpupdate /force.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfIf you cannot access the Offline Files tab, use this method to re-initialize the Offline Files (CSC) cache on the system by modifying the registry. Use this method also to re-initialize the offline files database/client-side cache on multiple systems. Add the following registry subkey:
Key Name: FormatDatabase
Key Type: DWORD
Key Value: 1
Warning All cache files are deleted and unsynchronized data is lost.
Use Reg.exeYou can also automate the process of setting this registry value by using the Reg.exe command line editor. To do this, type the following command in the Reg.exe window:
Did this fix the problem?
- Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
Article ID: 230738 - Last Review: Jun 7, 2017 - Revision: 2