Deleted future appointments are not removed as expected when you run the "Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM 3.0 client for Outlook

Applies to: Microsoft Dynamics CRM 3.0Microsoft CRM client for Microsoft Office OutlookMicrosoft Dynamics CRM 3.0

Symptoms


Assume that you create future appointments that are tracked in Microsoft Dynamics CRM in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. Then, you delete the future appointments from the Microsoft Dynamics CRM 3.0 client for Outlook. In this situation, when you run the Synchronize Outlook with CRM function, the deleted future appointments are not removed from the Microsoft Dynamics CRM server.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 client for Outlook

File nameFile versionFile sizeDateTimePlatform
Crmaddin.dll3.0.5300.19501,192,28808-Aug-201004:52x86
Crmmsg.dll1.2.3297.12316,08813-Nov-200717:54x86
Mscrmcustom.dll3.0.5300.1872187,73623-Dec-200802:15x86
Crmhotfix.cdfNot applicable99508-Aug-201005:09Not applicable
Mscrmcustom.dll3.0.5300.1872187,73623-Dec-200802:15x86

Microsoft Dynamics CRM 3.0 client for Outlook Compatibility Update

File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable1,28508-Aug-201005:22Not applicable
V3cclientpatch30.mspNot applicable567,29608-Aug-201006:08Not applicable
Crmaddin.dll3.0.5300.19501,217,88807-Aug-201013:52x86
Syncqueue.dll3.0.5300.1950392,54408-Aug-201004:46x86

Microsoft Dynamics CRM 3.0 light client for Outlook Compatibility Update

File nameFile versionFile sizeDateTimePlatform
Setup.xmlNot applicable1,19508-Aug-201005:22Not applicable
V3clightclientpatch30.mspNot applicable405,50408-Aug-201006:08Not applicable
Crmaddin.dll3.0.5300.19501,217,88807-Aug-201013:52x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards