The Web recorder bar does not display in Internet Explorer when attempting to record a browser session as part of creating a Web Application monitor in System Center Essentials 2010

Symptoms

When using System Center Essentials 2010, the Web recorder bar does not display in Internet Explorer when attempting to record a browser session as part of creating a Web Application monitor.

Cause

Internet Explorer is opening in 32-bit (x86) mode rather than 64-bit (x64) mode.

Resolution

To work around this issue, complete the following steps:

1. Open the web application editor.

2. Hit “Start Capture”.  This will launch Internet Explorer in 32 bit mode.  Close this browser.

3. From the start menu, run Internet Explorer (64-bit).

4. The web recorder will appear.  If not, choose View -> Explorer Bars -> Web Recorder.

More Information

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Article ID: 2379524 - Last Review: Aug 19, 2010 - Revision: 1

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