The user cannot log back on to a client computer that is running Windows 7 or Windows Server 2008 R2 after you reset the password and then lock the computer

Symptoms

Consider the following scenario:

  • You are in an Active Directory domain environment.
  • You enable the Hide entry points for Fast User Switching Group Policy setting.
  • A user logs on to a client computer that is running Windows 7 or Windows Server 2008 R2 and then locks the computer.
  • From a domain controller, you reset the password for the user account and then enable the User must change password at next logon option.
In this scenario, the user cannot log back on to the client computer. When this issue occurs, the user has to restart the computer to log on to the computer. 

Cause

This issue occurs because the switch user button is not displayed when the Hide entry points for Fast User Switching Group Policy setting is enabled. Therefore, when the User must change password at next logon option is enabled, the user cannot access the user interface to change the password for the user account.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft wewbsite: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Winlogon.exe6.1.7600.20787286,20821-Aug-201006:51x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Winlogon.exe6.1.7600.20787390,65621-Aug-201007:23x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Winlogon.exe6.1.7600.20787788,99221-Aug-201006:23IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_693fa3598e4228146778c001273a672f_31bf3856ad364e35_6.1.7600.20787_none_fc2db19d7e6f247d.manifest
File versionNot applicable
File size696
Date (UTC)21-Aug-2010
Time (UTC)13:37
PlatformNot applicable
File nameX86_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20787_none_7024fa4b4f60db53.manifest
File versionNot applicable
File size16,217
Date (UTC)21-Aug-2010
Time (UTC)07:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_6eb0cc4efe27572aa2913259511adf22_31bf3856ad364e35_6.1.7600.20787_none_2ebfc7af4301a800.manifest
File versionNot applicable
File size700
Date (UTC)21-Aug-2010
Time (UTC)13:37
PlatformNot applicable
File nameAmd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20787_none_cc4395cf07be4c89.manifest
File versionNot applicable
File size16,223
Date (UTC)21-Aug-2010
Time (UTC)08:28
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_87d15ab1a799e7d45a0fdfc747121e54_31bf3856ad364e35_6.1.7600.20787_none_929a04dd5cd4d58b.manifest
File versionNot applicable
File size698
Date (UTC)21-Aug-2010
Time (UTC)13:37
PlatformNot applicable
File nameIa64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20787_none_70269e414f5ee44f.manifest
File versionNot applicable
File size16,220
Date (UTC)21-Aug-2010
Time (UTC)08:13
PlatformNot applicable
Properties

Article ID: 2386802 - Last Review: Oct 14, 2010 - Revision: 1

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