You cannot open the generated .tif file after you print a Word document or an Excel workbook to a fax device in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

Applies to: Windows Vista BusinessWindows Vista EnterpriseWindows Vista Home Basic More

Symptoms


Consider the following scenario.
  • You have a document that has two or more pages. One of the pages has a different orientation layout than the other pages. For example:
    • You have a Microsoft Word document that contains two pages. The first page uses Portrait orientation. The second page uses Landscape orientation.
    • You have a Microsoft Office Excel workbook that contains two sheets. The first sheet uses Portrait orientation. The second sheet uses Landscape orientation.
  • You print the document to a fax device in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2 .
  • In the New Fax dialog box, you open the attachment which is a .tif file.
In this scenario, you receive the following error message:
Photo Gallery can't open this picture or video. This file format is not supported, or you don't have the latest updates to Photo Gallery.

Cause


This problem occurs because the Windows fax driver corrupts the generated .tif file when the Windows fax driver prints a document. Specifically, when the document has more than two pages and one of the pages has a different orientation layout.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    0.
    20xxx
    Windows VistaRTMLDR
    6.0.600
    1.
    22xxx
    Windows Vista and Windows Server 2008SP1LDR
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.0.6001.22762227,32813-Sep-201016:01x86
Fxsdrv.dll0.3.6001.22762385,53613-Sep-201016:01x86
Fxsres.dll6.0.6001.227626,547,96813-Sep-201015:46x86
Fxstiff.dll6.0.6001.22762429,05613-Sep-201016:01x86
Fxsui.dll6.0.6001.22762135,68013-Sep-201016:01x86
Fxswzrd.dll6.0.6001.22762133,12013-Sep-201016:01x86
Fxsapi.dll6.0.6002.22486227,32813-Sep-201017:38x86
Fxsdrv.dll0.3.6002.22486385,53613-Sep-201017:38x86
Fxsres.dll6.0.6002.224866,547,96813-Sep-201017:25x86
Fxstiff.dll6.0.6002.22486429,05613-Sep-201017:38x86
Fxsui.dll6.0.6002.22486135,68013-Sep-201017:38x86
Fxswzrd.dll6.0.6002.22486133,12013-Sep-201017:38x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.0.6001.22762622,08013-Sep-201014:55x64
Fxsdrv.dll0.3.6001.22762381,44013-Sep-201014:55x64
Fxsres.dll6.0.6001.227626,547,96813-Sep-201014:40x64
Fxstiff.dll6.0.6001.22762433,15213-Sep-201014:55x64
Fxsui.dll6.0.6001.22762159,74413-Sep-201014:55x64
Fxswzrd.dll6.0.6001.22762156,67213-Sep-201014:55x64
Fxsapi.dll6.0.6002.22486622,08013-Sep-201017:12x64
Fxsdrv.dll0.3.6002.22486381,44013-Sep-201017:12x64
Fxsres.dll6.0.6002.224866,547,96813-Sep-201017:00x64
Fxstiff.dll6.0.6002.22486433,15213-Sep-201017:12x64
Fxsui.dll6.0.6002.22486159,74413-Sep-201017:12x64
Fxswzrd.dll6.0.6002.22486156,67213-Sep-201017:12x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.0.6001.227621,035,77613-Sep-201015:54IA-64
Fxsdrv.dll0.3.6001.22762430,59213-Sep-201015:54IA-64
Fxsres.dll6.0.6001.227626,547,96813-Sep-201015:40IA-64
Fxstiff.dll6.0.6001.22762550,91213-Sep-201015:54IA-64
Fxsui.dll6.0.6001.22762391,68013-Sep-201015:54IA-64
Fxswzrd.dll6.0.6001.22762389,12013-Sep-201015:54IA-64
Fxsapi.dll6.0.6002.224861,035,77613-Sep-201017:12IA-64
Fxsdrv.dll0.3.6002.22486430,59213-Sep-201017:12IA-64
Fxsres.dll6.0.6002.224866,547,96813-Sep-201016:59IA-64
Fxstiff.dll6.0.6002.22486550,91213-Sep-201017:12IA-64
Fxsui.dll6.0.6002.22486391,68013-Sep-201017:12IA-64
Fxswzrd.dll6.0.6002.22486389,12013-Sep-201017:12IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Fxsdrv.dll0.3.7600.20861384,51218-Dec-201005:27x86
Fxsapi.dll6.1.7601.17514227,32820-Nov-201012:19x86
Fxsdrv.dll0.3.7601.21624385,02418-Dec-201007:57x86
Fxsres.dll6.1.7601.175146,566,40020-Nov-201012:02x86
Fxstiff.dll6.1.7601.17514430,08020-Nov-201012:19x86
Fxsui.dll6.1.7601.17514135,68020-Nov-201012:19x86
Fxswzrd.dll6.1.7601.17514133,12020-Nov-201012:19x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Fxsdrv.dll0.3.7600.20861380,41618-Dec-201006:06x64
Fxsapi.dll6.1.7601.17514623,10420-Nov-201013:26x64
Fxsdrv.dll0.3.7601.21624380,92818-Dec-201008:51x64
Fxsres.dll6.1.7601.175146,566,40020-Nov-201013:08x64
Fxstiff.dll6.1.7601.17514434,68820-Nov-201013:26x64
Fxsui.dll6.1.7601.17514160,25620-Nov-201013:26x64
Fxswzrd.dll6.1.7601.17514156,67220-Nov-201013:26x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Fxsdrv.dll0.3.7600.20861428,54418-Dec-201005:15IA-64
Fxsapi.dll6.1.7601.175141,037,31220-Nov-201010:26IA-64
Fxsdrv.dll0.3.7601.21624429,05618-Dec-201009:35IA-64
Fxsres.dll6.1.7601.175146,566,40020-Nov-201010:12IA-64
Fxstiff.dll6.1.7601.17514550,91220-Nov-201010:26IA-64
Fxsui.dll6.1.7601.17514392,19220-Nov-201010:26IA-64
Fxswzrd.dll6.1.7601.17514388,60820-Nov-201010:26IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameX86_prnms002.inf_31bf3856ad364e35_6.0.6001.22762_none_52912fa4d40e323b.manifest
File versionNot Applicable
File size5,351
Date (UTC)14-Sep-2010
Time (UTC)15:31
PlatformNot Applicable
File nameX86_prnms002.inf_31bf3856ad364e35_6.0.6002.22486_none_546602dcd141249d.manifest
File versionNot Applicable
File size5,351
Date (UTC)14-Sep-2010
Time (UTC)15:31
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.0.6001.22762_none_aeafcb288c6ba371.manifest
File versionNot Applicable
File size5,365
Date (UTC)14-Sep-2010
Time (UTC)15:31
PlatformNot Applicable
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.0.6002.22486_none_b0849e60899e95d3.manifest
File versionNot Applicable
File size5,365
Date (UTC)14-Sep-2010
Time (UTC)15:31
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_prnms002.inf_31bf3856ad364e35_6.0.6001.22762_none_5292d39ad40c3b37.manifest
File versionNot Applicable
File size5,352
Date (UTC)14-Sep-2010
Time (UTC)15:31
PlatformNot Applicable
File nameIa64_prnms002.inf_31bf3856ad364e35_6.0.6002.22486_none_5467a6d2d13f2d99.manifest
File versionNot Applicable
File size5,352
Date (UTC)14-Sep-2010
Time (UTC)15:31
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot Applicable
File size2,292
Date (UTC)21-Dec-2010
Time (UTC)02:39
PlatformNot Applicable
File nameX86_prnms002.inf_31bf3856ad364e35_6.1.7600.20861_none_52b7ffa0352655cc.manifest
File versionNot Applicable
File size5,229
Date (UTC)21-Dec-2010
Time (UTC)02:42
PlatformNot Applicable
File nameX86_prnms002.inf_31bf3856ad364e35_6.1.7601.21624_none_54cc9d3432299df9.manifest
File versionNot Applicable
File size5,229
Date (UTC)21-Dec-2010
Time (UTC)02:42
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.1.7600.20861_none_aed69b23ed83c702.manifest
File versionNot Applicable
File size5,245
Date (UTC)21-Dec-2010
Time (UTC)02:45
PlatformNot Applicable
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.1.7601.21624_none_b0eb38b7ea870f2f.manifest
File versionNot Applicable
File size5,245
Date (UTC)21-Dec-2010
Time (UTC)02:45
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,308
Date (UTC)21-Dec-2010
Time (UTC)02:39
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_prnms002.inf_31bf3856ad364e35_6.1.7600.20861_none_52b9a39635245ec8.manifest
File versionNot Applicable
File size5,231
Date (UTC)21-Dec-2010
Time (UTC)02:39
PlatformNot Applicable
File nameIa64_prnms002.inf_31bf3856ad364e35_6.1.7601.21624_none_54ce412a3227a6f5.manifest
File versionNot Applicable
File size5,231
Date (UTC)21-Dec-2010
Time (UTC)02:39
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,935
Date (UTC)21-Dec-2010
Time (UTC)02:39
PlatformNot Applicable