Error Message: "IEXPLORE.exe Exception: Access Violation (0xc0000005), Address 0x702be865" When Installing Multiple Packages from More Than One CAB File with an OSD File

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.


When you use the Microsoft Internet Explorer Open Software Description (OSD) code download facility (that uses the Java Package Manager[JPM]) to permanently install java class files onto a user's computer, the user is presented with an Security Warning dialog box for each signed cab file that is downloaded from the Web server. When the user clicks Yes on the Security Warning dialog box for the last cab file that is downloaded, the following error message may be displayed:

An application error has occurred
and an application error log is being generated.

Exception: access violation (0xc0000005), Address 0x702be865
This problem only occurs when installing multiple packages from more than one CAB file.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Internet Explorer 5 for Windows NT 4.0 and Microsoft Internet Explorer 5 for Windows 98 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

DateTimeVersionSizeFile namePlatform


Microsoft has confirmed this to be a problem in Microsoft Internet Explorer 5.

Article ID: 240023 - Last Review: Jun 19, 2014 - Revision: 1