Step 1: Verify that you can connect on the web
First, test to see whether you can sign in by using the web-based application. For example, if you have a Gmail account, visit gmail.com, and then sign in.
If you can sign in, go to the next step. If you cannot sign in, contact your email provider to obtain the correct user name and the password.
Step 2: Delete all emails in Outbox
Open your Outbox and delete all outgoing emails then click Send/Receive. If the issue continues to occur, proceed to the next step.
Step 3: Re-enter your user name and password
To re-enter your user name and password information, follow these steps:
- Open Outlook.
- On the Tools menu, click Accounts.
- On the left side of the window, select your email account.
- Enter the correct email address and the password.
- Verify that the listed "Incoming server" and "Outgoing server" are correct.
- Click the red button in the upper-left corner of the window to close the window.
Step 4: Rename your existing identity, Create a new identity
To rename or create a new identity, you must use the Microsoft Database Utility, which is installed as part of your Office installation. With this utility, you perform tasks such as creating a new identity, setting the default identity, and rebuilding an identity. When you open an Office application, it always uses the default identity.
Create, rename, or delete an identity
Open the Microsoft Database Utility.
The default location is in /Applications/Microsoft Office 2011/Office/.
Tip: You can also open the Database Utility if you close Outlook, hold down the OPTION key, and then click the Outlook icon in the Dock.
Do one of the following:
Create a new identity
Click Add , and then type a name for the new identity.
Rename an identity
Double-click the identity, and then type a new name for the identity.
The data for each identity is stored in a separate folder in /Users/ username/Documents/Microsoft User Data/Office 2011 Identities/.
schedules only run for the default identity.
For a list of problems that may indicate that the database of an identity database is damaged, see About the Office database