Err Msg: The Dependency Service Does Not Exist or Is Marked for Deletion

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 7.0 running on Microsoft Windows Server 2008. IIS 7.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:For more information about IIS 7.0, visit the following Microsoft Web site:


When you install Internet Information Server (IIS) 4.0 and the Windows NT Option Pack (NTOP), the following error message may occur:
The dependency service does not exist or is marked for deletion
This error message persists when you try to manually start the services, or after you remove and reinstall of the NTOP.


This error message is related to missing services. In particular, the error message is related to the following two services (as listed in the Control Panel Services application):
NT LM Security Support ProviderRemote Procedure Call (RPC) Service


To resolve this issue, reinstall the RPC Configuration Service from Network Properties. To do this, perform the following steps:
  1. In Control Panel, double-click the Network icon, and select the Services tab.
  2. If the RPC Configuration Service is listed, click to highlight it, choose Remove, restart the computer and proceed to step 3. If the service is missing from Network Properties, proceed to step 3
  3. Choose Add and select the RPC Configuration Service. This requires your original Windows NT installation media and restarting your computer.
  4. After you add the service and restart your computer, re-apply the appropriate Windows NT Service Pack.

Article ID: 240805 - Last Review: Jul 30, 2008 - Revision: 1