How to resolve issues that may occur when you schedule a meeting in Skype for Business Online

Before you continue, visit and complete the Guided Walkthrough and Troubleshooter for Scheduling Lync Meetings at the following Microsoft website:

To resolve symptom 1 for Outlook 2010 or Outlook 2013

Verify that the Online Meeting Add-in for Lync 2010 or the Lync Meeting Add-in for Microsoft Office is installed and enabled in Outlook. To do this, follow these steps:

1. In Outlook, click the File tab, click Options, and then click Add-Ins.
2. Take one of the following actions:
   • If the add-in is in the Inactive Application Add-ins list, follow these steps:
     1. In the Manage drop-down list at the bottom of the dialog box, click COM Add-ins, and then click Go.
     2. Click to select the check box next to the add-in, and then click OK.
        
        The New Online Meeting button should now be available in Calendar View, and the Online Meeting button should be available when you create a new calendar item.
   • If the add-in is in the Disabled Application add-ins list, follow these steps:
     1. In the Manage drop-down list at the bottom of the dialog box, click Disabled Items, and then click Go.
     2. Select the add-in, and then click Enable.
     3. Restart Outlook, and then verify that the add-in is displayed in the Add-ins dialog box.
        
        The New Online Meeting button should now be available in Calendar View, and the Online Meeting button should now be available when you create a new calendar item.
3. In Event Viewer, view the Application log to see whether an error was logged for Outlook, for Lync 2010 or Lync 2013, the Online Meeting Add-in for Lync 2010 or the Lync Meeting Add-in for Office 2013.

To resolve symptom 2

• Don't edit a specific occurrence of the Skype for Business Online meeting. Instead, edit the whole series.
• If you have to change just one occurrence of the meeting, you must create a new meeting to replace the one occurrence or change the whole series.
• If the error occurs for a meeting that isn't part of a larger series, delete the meeting, and then re-create it.

To resolve symptom 3

Verify that the user is provisioned correctly for the Audio Conferencing Provider (ACP). Verify that the information for that user in the Dial-In Conferencing Control Panel exactly matches the information that the ACP provided.

For more information about how to troubleshoot ACP provisioning issues, go to the following Microsoft websites: