Error message when you run a WMI process in Host Integration Server 2009, in Biztalk Server 2009, or in Biztalk Server 2006 R2: "Unable to load because allocation of thread local storage failed"

Applies to: Host Integration Server 2009BizTalk Server 2009 EnterpriseBizTalk Server 2009 Standard

Symptoms


When you run a Windows Management Instrumentation (WMI) process in Microsoft Host Integration Server 2009, in Microsoft Biztalk Server 2009, or in Biztalk Server 2006 R2, you may receive the following error message:
Unable to load because allocation of thread local storage failed.

Not enough storage is available to process this command.
Additionally, an entry may be logged in the event log that resembles the following:
Event Type:     Error
Event Source: COM+
Event Category: (98)
Event ID: 4791
Date: <date>
Time: <time>
User: N/A
Computer: <computer_name>
Description:
The COM+ Services DLL (comsvcs.dll) was unable to load because allocation of thread local storage failed.
Process Name: wmiprvse.exe
Error Code = 0x80070008 : Not enough storage is available to process this command.
COM+ Services Internals Information:
File: d:\nt\com\complus\src\comsvcs\comsvcs\comsvcs.cpp, Line: 334
Comsvcs.dll file version: ENU 2001.12.4720.4045 shp

Cause


This problem occurs because the SSOMapper method and the SSOConfigStore method call the TLSAlloc function without an associated TLSFree function.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For the x86-based version of Host Integration Server 2009
File nameFile versionFile sizeDateTimePlatform
Importexport.dll6.0.302.251,54421-Oct-201016:13x86
Infocache.dll6.0.302.2125,27221-Oct-201016:13x86
Ssoadmin.dll6.0.302.290,96021-Oct-201016:13x86
Ssoadminserver.dll6.0.302.2117,08821-Oct-201016:13x86
Ssoclient.exe6.0.302.254,61621-Oct-201016:13x86
Ssoconfig.exe6.0.302.280,21621-Oct-201016:13x86
Ssoconfigom.dll6.0.302.2115,03221-Oct-201016:13x86
Ssoconfigstore.dll6.0.302.277,66421-Oct-201016:13x86
Ssocsserver.dll6.0.302.268,95221-Oct-201016:13x86
Ssocstx.dll6.0.302.254,09621-Oct-201016:13x86
Ssolookup.dll6.0.302.294,04021-Oct-201016:13x86
Ssolookupserver.dll6.0.302.2121,18421-Oct-201016:13x86
Ssomanage.exe6.0.302.293,01621-Oct-201016:13x86
Ssomapper.dll6.0.302.2101,20821-Oct-201016:13x86
Ssomappingserver.dll6.0.302.294,56021-Oct-201016:13x86
Ssops.exe6.0.302.281,74421-Oct-201016:13x86
Ssopsadmin.dll6.0.302.282,26421-Oct-201016:13x86
Ssopshelper.dll6.0.302.285,84821-Oct-201016:13x86
Ssopsserver.dll6.0.302.2175,44821-Oct-201016:13x86
Ssoservercfg.dll6.0.302.2165,72021-Oct-201016:13x86
Ssoss.dll6.0.302.2104,78421-Oct-201016:13x86
For the x64-based version of Host Integration Server 2009
File nameFile versionFile sizeDateTimePlatform
Importexport.dll6.0.302.251,54403-Nov-201013:12x86
Importexport.dll6.0.302.273,04803-Nov-201013:12x64
Infocache.dll6.0.302.2205,65603-Nov-201013:12x64
Ssoadmin.dll6.0.302.2122,19203-Nov-201013:12x64
Ssoadmin.dll6.0.302.290,96003-Nov-201013:12x86
Ssoadminserver.dll6.0.302.2192,86403-Nov-201013:12x64
Ssoclient.exe6.0.302.282,26403-Nov-201013:12x64
Ssoconfig.exe6.0.302.2131,41603-Nov-201013:12x64
Ssoconfigom.dll6.0.302.2115,03203-Nov-201013:12x86
Ssoconfigom.dll6.0.302.2169,81603-Nov-201013:12x64
Ssoconfigstore.dll6.0.302.2103,77603-Nov-201013:12x64
Ssoconfigstore.dll6.0.302.277,66403-Nov-201013:12x86
Ssocsserver.dll6.0.302.296,60003-Nov-201013:12x64
Ssocstx.dll6.0.302.266,38403-Nov-201013:12x64
Ssolookup.dll6.0.302.2137,04803-Nov-201013:12x64
Ssolookup.dll6.0.302.294,04003-Nov-201013:12x86
Ssolookupserver.dll6.0.302.2188,25603-Nov-201013:12x64
Ssomanage.exe6.0.302.2154,96803-Nov-201013:12x64
Ssomapper.dll6.0.302.2101,20803-Nov-201013:12x86
Ssomapper.dll6.0.302.2140,63203-Nov-201013:12x64
Ssomappingserver.dll6.0.302.2146,78403-Nov-201013:12x64
Ssops.exe6.0.302.2133,96803-Nov-201013:12x64
Ssopsadmin.dll6.0.302.2107,86403-Nov-201013:12x64
Ssopsadmin.dll6.0.302.282,26403-Nov-201013:12x86
Ssopshelper.dll6.0.302.2113,49603-Nov-201013:12x64
Ssopshelper.dll6.0.302.285,84803-Nov-201013:12x86
Ssopsserver.dll6.0.302.2292,18403-Nov-201013:12x64
Ssoservercfg.dll6.0.302.2165,72003-Nov-201013:12x86
Ssoss.dll6.0.302.2165,71203-Nov-201013:12x64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the methods and functions mentioned in the "Cause" section, visit the following Microsoft Developer Network (MSDN) websites: