Contacts in Skype for Business Online appear to be offline or aren't searchable

Applies to: Skype for Business Online

INTRODUCTION


This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues:
  • Contacts seem to be offline in Skype for Business, or they have a status of "presence unknown."
  • You can't search the address book in Skype for Business.
  • Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.

PROCEDURE



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