Contacts in Skype for Business Online appear to be offline or aren't searchable

INTRODUCTION

This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues:
  • Contacts seem to be offline in Skype for Business, or they have a status of "presence unknown."
  • You can't search the address book in Skype for Business.
  • Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.

PROCEDURE

Scenario 1: Contacts seem to be offline in Skype for Business
Scenario 2: You can't search the global address list by using Microsoft Skype for Business
Scenario 3: Skype for Business Online contacts are lost or missing, or the contacts list isn't updated

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Article ID: 2435699 - Last Review: Dec 26, 2016 - Revision: 1

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