The classic client crashes periodically when you run forms in Microsoft Dynamics NAV 5.0 Service Pack 1

Applies to: Microsoft Dynamics NAV 5.0

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


Assume that you run Microsoft Dynamics NAV 5.0 Service Pack 1 (SP1) on a terminal server or on a Citrix server. When you run forms in the classic client, the classic client crashes periodically.

Cause


This problem occurs because of the local characters, such as "ü," in captions. When the terminal server or the Citrix server tries to display the local characters, the classic client crashes.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the Microsoft Dynamics NAV Client installation file

In the Microsoft Dynamics NAV Client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll5.0.31781.0440,13619-Oct-201022:59x86
Fin.exe5.0.31781.010,753,86419-Oct-201023:03x86
Finhlink.exe5.0.31781.0345,93619-Oct-201023:03x86
Finsql.exe5.0.31781.010,815,31219-Oct-201023:03x86
Nc_netb.dll5.0.31781.0108,36819-Oct-201023:03x86
Nc_tcp.dll5.0.31781.0108,36819-Oct-201023:03x86
Nc_tcps.dll5.0.31781.0153,42419-Oct-201023:03x86
Ndbcs.dll5.0.31781.01,292,11219-Oct-201022:59x86
Slave.exe5.0.31781.0157,52019-Oct-201022:59x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close Microsoft Dynamics NAV.
  2. Locate the Microsoft Dynamics NAV Client installation directory. The Microsoft Dynamics NAV Client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Client installation directory.
  5. When you are prompted, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV Application Server installation file

If you have Microsoft Dynamics NAV Application Server installed, in the Microsoft Dynamics NAV Application Server installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll5.0.31781.0440,13619-Oct-201023:03x86
Nas.exe5.0.31781.01,865,54419-Oct-201023:03x86
Nassql.exe5.0.31781.01,922,89619-Oct-201023:03x86
Ndbcs.dll5.0.31781.01,292,11219-Oct-201023:03x86
Slave.exe5.0.31781.0157,52019-Oct-201023:03x86
To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\Application Server\
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. When you are prompted, click Yes to overwrite the files in the installation directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Step 3: Replace the Microsoft Dynamics NAV ODBC driver installation file

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.
File nameFile versionFile sizeDateTimePlatform
Cfront.dll5.0.31781.01,300,30419-Oct-201023:03x86
Dbm.dll5.0.31781.0440,13619-Oct-201022:59x86
Nc_netb.dll5.0.31781.0108,36819-Oct-201022:59x86
Nc_tcp.dll5.0.31781.0108,36819-Oct-201022:59x86
Nc_tcps.dll5.0.31781.0153,42419-Oct-201022:59x86
Nodbc.dll5.0.31781.02,656,08019-Oct-201023:03x86
Nodbc.xmlNot applicable1,20907-Apr-200801:09Not applicable
Nodbccfg.cfg5.0.31781.0614,40012-Oct-201019:43Not applicable
Nodbccfg.xmlNot applicable2,47207-Apr-200801:09Not applicable
Slave.exe5.0.31781.0157,52019-Oct-201022:59x86
To replace the files, follow these steps.
  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:
    C:\Program Files\Common Files\Dynamics NAV\NODBC\
  2. Copy the files that you downloaded.
  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.
  4. When you are prompted, click Yes to overwrite the files in the installation directory.

Prerequisites

You must have Microsoft Dynamics NAV 5.0 Service Pack 1 installed to apply this hotfix.

Workaround


To work around this problem, export all forms as a Text format and then replace the local characters.

Status


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about this problem in Microsoft Dynamics NAV 2009 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
982154 The Microsoft Dynamics NAV 2009 Service Pack 1 classic client crashes periodically

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.