This article describes how to create a new user account to determine if your existing user account got corrupted.
The following requirements must be met before you follow any of the methods in this article.
- You must quit all applications.
- If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help.
Note that you will not need to reinstall office as applications are available system wide.
|1. Click the Apple icon then click System Preferences.|
|2. Click Accounts .|
|3. Click the Plus sign [ + ] in the lower left corner to open the new account window. Note If you are not the Administrator of the computer, to be able to add an account, click Click the lock to make changes. Login using your Administrator user name and password and then press OK .|
|4. Enter the word Test for the user name and leave the password box blank. Click the Create Account button. When you receive a warning, click OK .|
|5. Click to checkmark Allow User to Administer this computer (If you do not have this check mark, proceed to next step).|
|6. Click the Apple icon then click Logout out <Account name> of your original account.|
|7. Login with your Test account and test Office applications or try installing/reinstalling Office.|
Article ID: 2439218 - Last Review: May 12, 2015 - Revision: 1