- You are in an Microsoft Dynamics CRM 4.0 environment.
- You create a workflow that is based on a customer entity.
- In the workflow, you add a Send Email step that uses an email template.
- You run the workflow.
Note This problem was originally fixed in Update Rollup 15 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 15 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 2451623 - Last Review: Jan 14, 2011 - Revision: 1