Description of the Office Word 2007 hotfix package (wordconv-x-none.msp, word-x-none.msp): December 14, 2010


This article describes the Microsoft Office Word 2007 issues that are fixed in the Office Word 2007 hotfix package that is dated December 14, 2010.
This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix packages.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.


Issues that this hotfix package fixes

  • You may experience the following issues in Microsoft Office Word 2007:
    • Office Word 2007 crashes when you try to create new documents from a template that uses ActiveX controls.
    • You create and save a new document that uses several ActiveX controls as a template in Office Word 2007. Then, you create and save a new document from the template by selecting certain ActiveX controls. You open the document again. In this situation, you notice that the ActiveX controls which are not selected are displayed as duplicates in the document.

    The issues only occur after you apply the hotfix package that is described in Microsoft Knowledge Base (KB) article 2251419.

    BUG #: 28106 (OfficeQFE)
  • When you scroll a Word document or resize a Word document window in Microsoft Office Word 2007, you experience high CPUusage. Additionally, the Word application stops responding.
    BUG #: 28485 (OfficeQFE)
  • When you use the Word converter to save a .doc file as a .docx file, tracked changes for a numbered list are incorrect.
    BUG #: 28356 (OfficeQFE)
  • When you use a screen reader to select text in a document, the text in a table may appear unreadable. 
    BUG #: 28359 (OfficeQFE)
  • Assume that you compare and merge documents in Office Word 2007. After you save and close the result document, the Document::Name property or the Document::FullName property that is passed to the Application::DocumentBeforeClose event is incorrect.
    BUG #: 28078 (OfficeQFE)
  • Assume that you open an email message. When you open the AutoCorrect options dialog box, you experience high CPU usage.
    BUG #: 28142 (OfficeQFE)
  • When you click Insert from File to insert a file that contains an inline shape picture, a grouped picture, or a picture on a drawing canvas, the images are not inserted.
    BUG #: 28210 (OfficeQFE)
  • When a computer resumes from hibernation, Office Word 2007 or Microsoft Office Outlook 2007 may stop responding.
    BUG #: 28368 (OfficeQFE)
  • Assume that you have a document that contains a picture and the document is protected by a password. When you open the document as read-only, the picture is missing.
    BUG #: 28523 (OfficeQFE)
  • 2447674 The top of the superscripted letters and the bottom of the subscripted letters in a table that is contained in a Word 2007 file are cut off when you print the file or convert it to a PDF or XPS file


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have 2007 Microsoft Office Suite Service Pack 2 installed to apply this hotfix package. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Word-x-none.mspNot Applicable9,398,27220-Nov-201023:23
Wordconv-x-none.mspNot Applicable2,544,64020-Nov-201023:23

Wordconv-x-none.msp file information

File nameFile versionFile sizeDateTimePlatform

Word-x-none.msp file information
File nameFile versionFile sizeDateTimePlatform


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 2458608 - Last Review: Dec 14, 2010 - Revision: 1

Microsoft Office Word 2007