Note If your server that is running Microsoft Exchange Server is not configured to keep deleted items, the Fix this problem button or the steps to change the registry do not work. This solution requires that you use an account that uses Microsoft Exchange Server 2000 or later versions. Most home and personal accounts do not use Exchange.
- Start Registry Editor.
- Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
- On the Edit menu, click Add Value, and then add the following registry value:
Value name: DumpsterAlwaysOn
Data type: DWORD
Value data: 1
- Close Registry Editor.
If you are an administrator, you can set this functionality for all user workstations. To do this, use your computer to change the registry for all user workstations, and then open the affected user's mailbox as an additional mailbox. You can then recover deleted items from the user's mailbox mail folders.
Note If you are an administrator, and you want to open another user's mailbox to recover items in the user's private folders, your Windows NT account must have user permissions for that user's mailbox object. You must also add that user's mailbox to your own profile. To do this, follow these steps:
- Open Control Panel, and then double-click Mail.
- Open the Services properties, and then double-click Microsoft Exchange Server.
- Click the Advanced tab, and then click Add to add the mailbox to your profile.
More informationWhen you delete items from a folder in a mailbox, the items first are shifted to the Deleted Items folder in the mailbox. You can then delete these items from the Deleted Items folder. This functionality protects you from accidentally deleting an item. After you delete the items from the Deleted Items folder, these items can still be recovered if the Exchange Server computer is configured to keep deleted items. To determine whether the server is configured in this manner, open the properties of the public and private information store objects under the Server object.
For more information about how to configure the server to retain deleted items, click the following article number to go to the article in the Microsoft Knowledge Base:
Messages are hard deleted in the following scenarios:
- You are using Microsoft Outlook, and you press Shift+Delete to delete a message.
- You are using an Internet Message Access Protocol 4 (IMAP4) client or another type of client that does not first move the message to the Deleted Items folder.
The Recover Deleted Items functionality in Office Outlook 2007In Microsoft Office Outlook 2007, you do not have to make any changes to the registry to enable the Recover Deleted Items menu for any folders in your mailbox. The Recover Deleted Items menu is available by default in Office Outlook 2007.
Shared mailboxes in Office Outlook 2007If you have a shared Exchange mailbox added to your profile in Office Outlook 2007, the Recover Deleted Items menu is disabled by default for folders in the shared mailbox. Apply the previous registry changes to the client to enable the Recover Deleted Items menu for folders in a shared mailbox.
Disabling the Recover Deleted Items menu in Office Outlook 2007If you set the DumpsterAlwaysOn registry value to 0, the Recover Deleted Items option on the Tools menu in Office Outlook 2007 is still available for folders in your mailbox. To disable the Recover Deleted Items menu for folders in your mailbox, apply the steps in the Resolution section of the following article in the Microsoft Knowledge Base:
The Recover Deleted Items functionality in Outlook 98, in Outlook 2000, Outlook 2002, and in Outlook 2003In Microsoft Outlook 98, the Recover Deleted Items functionality is available only for mail folders (for example, Deleted Items, Drafts, Inbox, Outbox and Sent Items folders). Therefore, items that are hard-deleted from non-mail folders (for example, Contacts and Notes folders) cannot be recovered. However, in Outlook 2000, Outlook 2002, and Outlook 2003, the Recover Deleted Items functionality is available for all folders; if you make the registry change described earlier in this article, you can recover hard-deleted items from non-mail folders.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
Article ID: 246153 - Last Review: Apr 26, 2017 - Revision: 2