Description of the 2007 Office system hotfix package (mso-x-none.msp): February 22, 2011


This article describes the 2007 Microsoft Office system issues that are fixed in the hotfix package that is dated February 22, 2011.


Issues that this hotfix package fixes

  • Consider the following scenario:
    • You install two Rights Management Services (RMS) servers in different forests to manage permissions for 2007 Microsoft Office documents.
    • You log on to a computer in one forest, and then you download a temporary Rights Account Certificate (RAC) from the RMS server in another forest. The RAC is required to open Office documents.
    • You set the RMS server to be offline in the first forest.
    • You try to open an Office document by using the temporary RAC in one of the 2007 Office programs.

    In this scenario, you cannot open the Office document. Additionally, you receive an error message that the RMS server in the first forest is offline.

    Note After you install the hotfix package, you have to enable the registry key by following the steps that are described in "Registry information" section.

  • Assume that you set up a Windows Server 2008 R2-based RMS server to manage permissions for 2007 Office documents. You use the revocation feature on the RMS server. Then, you try to open a 2007 Office document that was revoked on a client computer. In this situation, you receive the following error message:

    Unexpected error occurred. Please try again later or contact your system administrator.
    However, the error message is not meaningful to users.
  • Consider the following scenario. You access a 2007 Office document that is located in a SharePoint document library. You put your computer into standby. Then, you resume the computer from standby. In this scenario, the document changes to read-only mode. Additionally, you have to save the document manually.

    Note To fully address this issue, a hotfix for Word starting with "Office Word 2007 hotfix package (Word-x-none.msp, Wordconv-x-none.msp): February 23, 2010" (hotfix 978398) or later should be applied to affected computers in addition to this Office hotfix. Furthermore, both hotfixes use a registry key named NetworkAvailableTimeInSeconds, which is described in Microsoft Knowledge Base (KB) articles 2434898 and 979367, and is located in the following registry subkeys:HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
    Both of these keys should be set with the appropriate values.
  • When you open a workbook that contains one or more TreeView controls in Excel 2007, the TreeView controls cannot be loaded. Additionally, a red X is displayed instead the TreeView controls.

    Note The issues mentioned above only occur after you apply the hotfix package that is described in Microsoft Knowledge Base (KB) article 982308.

  • The line thickness in an Enhanced Meta File (EMF) image is changed after you edit the EMF image in an Office Word 2007 document.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to resolve only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix package, you must have 2007 Microsoft Office Suite Service Pack 2 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type AlwaysRequireCLC, and then press ENTER.
  5. In the details pane, right-click AlwaysRequireCLC, and then click Modify.
  6. In the Value data box, type 0, and then click OK.
  7. Exit Registry Editor.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

File nameFile versionFile sizeDateTimePlatform

Microsoft Windows Installer .msp file information

File nameFile versionFile sizeDateTimePlatform
Mso-x-none.mspNot Applicable9,563,64804-Feb-201117:43Not Applicable

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Mso-x-none.msp information

File nameFile versionFile sizeDateTimePlatform


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates