FIX: Stop errors occur when you start the Windows 7 installation process by using an image that has Windows XP mode preinstalled

Applies to: Windows 7 EnterpriseWindows 7 ProfessionalWindows 7 Ultimate

Symptoms


Consider the following scenario:
  • You build a Windows 7 operating system installation image that has Windows XP mode preinstalled.
  • You use the image to start the Windows 7 installation process.

In this scenario, you receive various Stop error codes during the startup process. Therefore, you cannot install the Windows 7 operating system as expected.

Cause


This problem occurs because the Usbrpm.sys driver is unloaded while its work items are queued or are running.

Resolution


To resolve this problem, apply this hotfix to the Windows 7 installation image. After you do this, the Usbrpm.sys driver is not unloaded until its work items finish.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have a Windows 7 installation image.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart information

You do not have to restart the computer after you apply this hotfix.

Instructions for how to apply the hotfix package

To apply this hotfix package, follow these steps:

  1. Download all the necessary files and tools. To do this, follow these steps:
    1. Install the Windows 7 OEM Preinstallation Kit (OPK).
    2. Copy the hotfix package to a folder on the computer. For example, copy the package to the C:\test\updates folder.
    3. Copy the Install.wim file from the Windows 7 installation media to the computer. For example, copy the Install.wim file to the C:\test\images folder.
  2. Add the hotfix to the Windows 7 installation image. To do this, follow these steps:
    1. Click Start, and then click All Programs. Click Windows OPK, right-click Deployment Tools Command Prompt, and then click Run as administrator.
    2. At the command prompt, type the following command, and then press ENTER:
      Dism /Get-WIMInfo /WimFile:C:\test\images\install.wim

      This retrieves the name or the index number for the image that you want to change.
    3. Note the index number or the name of the Windows 7 installation image to which you will add the hotfix.
    4. Use a DISM command to mount the image by using the index number or the name that was noted in step 2c. For example, the index number of the image to which you will add the hotfix is 3. The following command mounts Index 3 to a folder that is named "offline" in the test directory.
      Dism /Mount-Wim /WimFile:C:\test\images\install.wim /Index:3 /MountDir:C:\test\offline  
      Note You must create the C:\test\offline folder before you mount the image.
    5. At the command prompt, type one of the following commands (as appropriate for your installation) to add the hotfix, and then press ENTER.

      For x86-based versions of Windows 7:
      Dism /Image:C:\test\offline /Add-Package /PackagePath:C:\test\updates\Windows6.1-KB2489036-x86.msu
      For x64-based versions of Windows 7:
      Dism /Image:C:\test\offline /Add-Package /PackagePath:C:\test\updates\Windows6.1-KB2489036-x64.msu
    6. At the command prompt, type the following command to commit the changes and to unmount the image, and then, press ENTER:
      Dism /Unmount-WIM /MountDir:C:\test\offline /Commit

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.7600.20xxxWindows 7 RTMLDR
    6.1.7601.21xxxWindows 7 SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Usbrpm.sys6.1.7600.2087926,11213-Jan-201104:32Not Applicable
Usbrpm.sys6.1.7601.2164026,11213-Jan-201104:30Not Applicable

For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Usbrpm.sys6.1.7600.2087931,74413-Jan-201104:59x64
Usbrpm.sys6.1.7601.2164031,74413-Jan-201105:06x64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information


Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2489036~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,818
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_2_for_kb2489036~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,798
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_3_for_kb2489036~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,023
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_4_for_kb2489036~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,983
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_for_kb2489036_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,910
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_for_kb2489036_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,910
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File nameX86_1112c1dcd59dade2819aa1f7720641d3_31bf3856ad364e35_6.1.7600.20879_none_bc711b9e45833db0.manifest
File versionNot Applicable
File size705
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File nameX86_25fa6206f70c80cb65c43a8b2e52e944_31bf3856ad364e35_6.1.7601.21640_none_32da2b3bb8f8ec52.manifest
File versionNot Applicable
File size705
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File nameX86_microsoft-windows-virtualpc-usb-rpm_31bf3856ad364e35_6.1.7600.20879_none_37a6d6c3f01a3dab.manifest
File versionNot Applicable
File size2,387
Date (UTC)13-Jan-2011
Time (UTC)06:18
PlatformNot Applicable
File nameX86_microsoft-windows-virtualpc-usb-rpm_31bf3856ad364e35_6.1.7601.21640_none_39a4a0f3ed3071b5.manifest
File versionNot Applicable
File size2,387
Date (UTC)13-Jan-2011
Time (UTC)06:11
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows 7
File nameAmd64_17eef131bac7b8095b95b7aebb5e8e68_31bf3856ad364e35_6.1.7600.20879_none_4db40be258c52c61.manifest
File versionNot Applicable
File size709
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File nameAmd64_3efd25d37acfb789bfdb88e2abec99b5_31bf3856ad364e35_6.1.7601.21640_none_f1afbf04b6dd7ecf.manifest
File versionNot Applicable
File size709
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File nameAmd64_microsoft-windows-virtualpc-usb-rpm_31bf3856ad364e35_6.1.7600.20879_none_93c57247a877aee1.manifest
File versionNot Applicable
File size2,391
Date (UTC)13-Jan-2011
Time (UTC)07:06
PlatformNot Applicable
File nameAmd64_microsoft-windows-virtualpc-usb-rpm_31bf3856ad364e35_6.1.7601.21640_none_95c33c77a58de2eb.manifest
File versionNot Applicable
File size2,391
Date (UTC)13-Jan-2011
Time (UTC)07:04
PlatformNot Applicable
File namePackage_1_for_kb2489036~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,828
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_2_for_kb2489036~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,808
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_3_for_kb2489036~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,035
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_4_for_kb2489036~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,995
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_for_kb2489036_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,922
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable
File namePackage_for_kb2489036_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,922
Date (UTC)13-Jan-2011
Time (UTC)14:49
PlatformNot Applicable