FIX: "Send to Mail Recipient" function fails when you try to send a note or signature through Windows Journal if a 32-bit version of Outlook is installed on a 64-bit version of Windows 7 or of Windows Server 2008 R2

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 Standard

Symptoms


You have a 32-bit version of Microsoft Outlook installed on a computer that is running a 64-bit version of Windows 7 or a 64-bit version of Windows Server 2008 R2. However, when you try to use the Send to Mail Recipient function to send a note or signature through Windows Journal, the operation fails. Additionally, you receive the following error message:
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following versions of Windows:
  • Windows 7 (64-bit, x64)
  • Windows 7 Service Pack 1 (64-bit, x64)
  • Windows Server 2008 R2 (64-bit, x64)
  • Windows Server 2008 R2 Service Pack 1 (64-bit, x64)


Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart information

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.7600.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.7601.21xxxWindows 7 and Windows Server 2008 R2SP1LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Blank.jtpNot Applicable5,47010-Jun-200920:44Not Applicable
Blue_gradient.jpgNot Applicable2,57510-Jun-200920:44Not Applicable
Cave_drawings.gifNot Applicable4,58710-Jun-200920:44Not Applicable
Connectivity.gifNot Applicable2,31910-Jun-200920:44Not Applicable
Desktop.iniNot Applicable9110-Jun-200920:45Not Applicable
Dotted_line.jtpNot Applicable11,49410-Jun-200920:44Not Applicable
Dotted_lines.emfNot Applicable3,79210-Jun-200920:44Not Applicable
Genko_1.emfNot Applicable5,52410-Jun-200920:44Not Applicable
Genko_1.jtpNot Applicable13,85210-Jun-200920:44Not Applicable
Genko_2.emfNot Applicable10,34010-Jun-200920:44Not Applicable
Genko_2.jtpNot Applicable19,59610-Jun-200920:44Not Applicable
Graph.emfNot Applicable116,72410-Jun-200920:44Not Applicable
Graph.jtpNot Applicable123,22810-Jun-200920:44Not Applicable
Grid_(cm).wmfNot Applicable2,92010-Jun-200920:44Not Applicable
Grid_(inch).wmfNot Applicable7,49810-Jun-200920:44Not Applicable
Jntfiltr.dll6.1.7600.208771,393,66411-Jan-201106:16x64
Journal.exe6.1.7600.208772,163,71211-Jan-201106:13x64
Journal.jntNot Applicable4,54410-Jun-200920:44Not Applicable
Memo.emfNot Applicable152,30010-Jun-200920:44Not Applicable
Memo.jtpNot Applicable159,59810-Jun-200920:44Not Applicable
Monet.jpgNot Applicable2,20910-Jun-200920:44Not Applicable
Month_calendar.emfNot Applicable4,19210-Jun-200920:44Not Applicable
Month_calendar.jtpNot Applicable10,07610-Jun-200920:44Not Applicable
Music.emfNot Applicable26,03610-Jun-200920:44Not Applicable
Music.jtpNot Applicable40,79210-Jun-200920:44Not Applicable
Nbdoc.dll6.1.7600.208771,732,09611-Jan-201106:17x64
Notebook.jpgNot Applicable2,95010-Jun-200920:44Not Applicable
Pine_lumber.jpgNot Applicable3,98110-Jun-200920:44Not Applicable
Pretty_peacock.jpgNot Applicable5,11510-Jun-200920:44Not Applicable
Psychedelic.jpgNot Applicable14,04910-Jun-200920:44Not Applicable
Sand_paper.jpgNot Applicable15,77610-Jun-200920:44Not Applicable
Seyes.emfNot Applicable37,31610-Jun-200920:44Not Applicable
Seyes.jtpNot Applicable43,35410-Jun-200920:44Not Applicable
Shorthand.emfNot Applicable81,29210-Jun-200920:44Not Applicable
Shorthand.jtpNot Applicable87,89810-Jun-200920:44Not Applicable
Small_news.jpgNot Applicable1,99010-Jun-200920:44Not Applicable
Stucco.gifNot Applicable1,86410-Jun-200920:44Not Applicable
Tanspecks.jpgNot Applicable3,65010-Jun-200920:44Not Applicable
Tiki.gifNot Applicable4,63810-Jun-200920:44Not Applicable
To_do_list.emfNot Applicable26,72010-Jun-200920:44Not Applicable
To_do_list.jtpNot Applicable32,60210-Jun-200920:44Not Applicable
White_chocolate.jpgNot Applicable3,16810-Jun-200920:44Not Applicable
Wrinkled_paper.gifNot Applicable15,06310-Jun-200920:44Not Applicable
Blank.jtpNot Applicable5,47010-Jun-200920:44Not Applicable
Blue_gradient.jpgNot Applicable2,57510-Jun-200920:44Not Applicable
Cave_drawings.gifNot Applicable4,58710-Jun-200920:44Not Applicable
Connectivity.gifNot Applicable2,31910-Jun-200920:44Not Applicable
Desktop.iniNot Applicable9110-Jun-200920:45Not Applicable
Dotted_line.jtpNot Applicable11,49410-Jun-200920:44Not Applicable
Dotted_lines.emfNot Applicable3,79210-Jun-200920:44Not Applicable
Genko_1.emfNot Applicable5,52410-Jun-200920:44Not Applicable
Genko_1.jtpNot Applicable13,85210-Jun-200920:44Not Applicable
Genko_2.emfNot Applicable10,34010-Jun-200920:44Not Applicable
Genko_2.jtpNot Applicable19,59610-Jun-200920:44Not Applicable
Graph.emfNot Applicable116,72410-Jun-200920:44Not Applicable
Graph.jtpNot Applicable123,22810-Jun-200920:44Not Applicable
Grid_(cm).wmfNot Applicable2,92010-Jun-200920:44Not Applicable
Grid_(inch).wmfNot Applicable7,49810-Jun-200920:44Not Applicable
Jntfiltr.dll6.1.7601.216381,393,66411-Jan-201106:19x64
Journal.exe6.1.7601.216382,163,71211-Jan-201106:16x64
Journal.jntNot Applicable4,54410-Jun-200920:44Not Applicable
Memo.emfNot Applicable152,30010-Jun-200920:44Not Applicable
Memo.jtpNot Applicable159,59810-Jun-200920:44Not Applicable
Monet.jpgNot Applicable2,20910-Jun-200920:44Not Applicable
Month_calendar.emfNot Applicable4,19210-Jun-200920:44Not Applicable
Month_calendar.jtpNot Applicable10,07610-Jun-200920:44Not Applicable
Music.emfNot Applicable26,03610-Jun-200920:44Not Applicable
Music.jtpNot Applicable40,79210-Jun-200920:44Not Applicable
Nbdoc.dll6.1.7601.216381,732,09611-Jan-201106:21x64
Notebook.jpgNot Applicable2,95010-Jun-200920:44Not Applicable
Pine_lumber.jpgNot Applicable3,98110-Jun-200920:44Not Applicable
Pretty_peacock.jpgNot Applicable5,11510-Jun-200920:44Not Applicable
Psychedelic.jpgNot Applicable14,04910-Jun-200920:44Not Applicable
Sand_paper.jpgNot Applicable15,77610-Jun-200920:44Not Applicable
Seyes.emfNot Applicable37,31610-Jun-200920:44Not Applicable
Seyes.jtpNot Applicable43,35410-Jun-200920:44Not Applicable
Shorthand.emfNot Applicable81,29210-Jun-200920:44Not Applicable
Shorthand.jtpNot Applicable87,89810-Jun-200920:44Not Applicable
Small_news.jpgNot Applicable1,99010-Jun-200920:44Not Applicable
Stucco.gifNot Applicable1,86410-Jun-200920:44Not Applicable
Tanspecks.jpgNot Applicable3,65010-Jun-200920:44Not Applicable
Tiki.gifNot Applicable4,63810-Jun-200920:44Not Applicable
To_do_list.emfNot Applicable26,72010-Jun-200920:44Not Applicable
To_do_list.jtpNot Applicable32,60210-Jun-200920:44Not Applicable
White_chocolate.jpgNot Applicable3,16810-Jun-200920:44Not Applicable
Wrinkled_paper.gifNot Applicable15,06310-Jun-200920:44Not Applicable
Blank.jtpNot Applicable5,47010-Jun-200920:44Not Applicable
Blue_gradient.jpgNot Applicable2,57510-Jun-200920:44Not Applicable
Cave_drawings.gifNot Applicable4,58710-Jun-200920:44Not Applicable
Connectivity.gifNot Applicable2,31910-Jun-200920:44Not Applicable
Desktop.iniNot Applicable9110-Jun-200920:45Not Applicable
Dotted_line.jtpNot Applicable11,49410-Jun-200920:44Not Applicable
Dotted_lines.emfNot Applicable3,79210-Jun-200920:44Not Applicable
Genko_1.emfNot Applicable5,52410-Jun-200920:44Not Applicable
Genko_1.jtpNot Applicable13,85210-Jun-200920:44Not Applicable
Genko_2.emfNot Applicable10,34010-Jun-200920:44Not Applicable
Genko_2.jtpNot Applicable19,59610-Jun-200920:44Not Applicable
Graph.emfNot Applicable116,72410-Jun-200920:44Not Applicable
Graph.jtpNot Applicable123,22810-Jun-200920:44Not Applicable
Grid_(cm).wmfNot Applicable2,92010-Jun-200920:44Not Applicable
Grid_(inch).wmfNot Applicable7,49810-Jun-200920:44Not Applicable
Jntfiltr.dll6.1.7600.208771,393,66411-Jan-201106:16x64
Journal.exe6.1.7600.208772,163,71211-Jan-201106:13x64
Journal.jntNot Applicable4,54410-Jun-200920:44Not Applicable
Memo.emfNot Applicable152,30010-Jun-200920:44Not Applicable
Memo.jtpNot Applicable159,59810-Jun-200920:44Not Applicable
Monet.jpgNot Applicable2,20910-Jun-200920:44Not Applicable
Month_calendar.emfNot Applicable4,19210-Jun-200920:44Not Applicable
Month_calendar.jtpNot Applicable10,07610-Jun-200920:44Not Applicable
Music.emfNot Applicable26,03610-Jun-200920:44Not Applicable
Music.jtpNot Applicable40,79210-Jun-200920:44Not Applicable
Nbdoc.dll6.1.7600.208771,732,09611-Jan-201106:17x64
Notebook.jpgNot Applicable2,95010-Jun-200920:44Not Applicable
Pine_lumber.jpgNot Applicable3,98110-Jun-200920:44Not Applicable
Pretty_peacock.jpgNot Applicable5,11510-Jun-200920:44Not Applicable
Psychedelic.jpgNot Applicable14,04910-Jun-200920:44Not Applicable
Sand_paper.jpgNot Applicable15,77610-Jun-200920:44Not Applicable
Seyes.emfNot Applicable37,31610-Jun-200920:44Not Applicable
Seyes.jtpNot Applicable43,35410-Jun-200920:44Not Applicable
Shorthand.emfNot Applicable81,29210-Jun-200920:44Not Applicable
Shorthand.jtpNot Applicable87,89810-Jun-200920:44Not Applicable
Small_news.jpgNot Applicable1,99010-Jun-200920:44Not Applicable
Stucco.gifNot Applicable1,86410-Jun-200920:44Not Applicable
Tanspecks.jpgNot Applicable3,65010-Jun-200920:44Not Applicable
Tiki.gifNot Applicable4,63810-Jun-200920:44Not Applicable
To_do_list.emfNot Applicable26,72010-Jun-200920:44Not Applicable
To_do_list.jtpNot Applicable32,60210-Jun-200920:44Not Applicable
White_chocolate.jpgNot Applicable3,16810-Jun-200920:44Not Applicable
Wrinkled_paper.gifNot Applicable15,06310-Jun-200920:44Not Applicable
Blank.jtpNot Applicable5,47010-Jun-200920:44Not Applicable
Blue_gradient.jpgNot Applicable2,57510-Jun-200920:44Not Applicable
Cave_drawings.gifNot Applicable4,58710-Jun-200920:44Not Applicable
Connectivity.gifNot Applicable2,31910-Jun-200920:44Not Applicable
Desktop.iniNot Applicable9110-Jun-200920:45Not Applicable
Dotted_line.jtpNot Applicable11,49410-Jun-200920:44Not Applicable
Dotted_lines.emfNot Applicable3,79210-Jun-200920:44Not Applicable
Genko_1.emfNot Applicable5,52410-Jun-200920:44Not Applicable
Genko_1.jtpNot Applicable13,85210-Jun-200920:44Not Applicable
Genko_2.emfNot Applicable10,34010-Jun-200920:44Not Applicable
Genko_2.jtpNot Applicable19,59610-Jun-200920:44Not Applicable
Graph.emfNot Applicable116,72410-Jun-200920:44Not Applicable
Graph.jtpNot Applicable123,22810-Jun-200920:44Not Applicable
Grid_(cm).wmfNot Applicable2,92010-Jun-200920:44Not Applicable
Grid_(inch).wmfNot Applicable7,49810-Jun-200920:44Not Applicable
Jntfiltr.dll6.1.7601.216381,393,66411-Jan-201106:19x64
Journal.exe6.1.7601.216382,163,71211-Jan-201106:16x64
Journal.jntNot Applicable4,54410-Jun-200920:44Not Applicable
Memo.emfNot Applicable152,30010-Jun-200920:44Not Applicable
Memo.jtpNot Applicable159,59810-Jun-200920:44Not Applicable
Monet.jpgNot Applicable2,20910-Jun-200920:44Not Applicable
Month_calendar.emfNot Applicable4,19210-Jun-200920:44Not Applicable
Month_calendar.jtpNot Applicable10,07610-Jun-200920:44Not Applicable
Music.emfNot Applicable26,03610-Jun-200920:44Not Applicable
Music.jtpNot Applicable40,79210-Jun-200920:44Not Applicable
Nbdoc.dll6.1.7601.216381,732,09611-Jan-201106:21x64
Notebook.jpgNot Applicable2,95010-Jun-200920:44Not Applicable
Pine_lumber.jpgNot Applicable3,98110-Jun-200920:44Not Applicable
Pretty_peacock.jpgNot Applicable5,11510-Jun-200920:44Not Applicable
Psychedelic.jpgNot Applicable14,04910-Jun-200920:44Not Applicable
Sand_paper.jpgNot Applicable15,77610-Jun-200920:44Not Applicable
Seyes.emfNot Applicable37,31610-Jun-200920:44Not Applicable
Seyes.jtpNot Applicable43,35410-Jun-200920:44Not Applicable
Shorthand.emfNot Applicable81,29210-Jun-200920:44Not Applicable
Shorthand.jtpNot Applicable87,89810-Jun-200920:44Not Applicable
Small_news.jpgNot Applicable1,99010-Jun-200920:44Not Applicable
Stucco.gifNot Applicable1,86410-Jun-200920:44Not Applicable
Tanspecks.jpgNot Applicable3,65010-Jun-200920:44Not Applicable
Tiki.gifNot Applicable4,63810-Jun-200920:44Not Applicable
To_do_list.emfNot Applicable26,72010-Jun-200920:44Not Applicable
To_do_list.jtpNot Applicable32,60210-Jun-200920:44Not Applicable
White_chocolate.jpgNot Applicable3,16810-Jun-200920:44Not Applicable
Wrinkled_paper.gifNot Applicable15,06310-Jun-200920:44Not Applicable

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about Windows Journal, visit the following Microsoft websites:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_21ffb635d4f86608a1613814b8c0e779_31bf3856ad364e35_7.1.7600.20877_none_f1de475e78910097.manifest
File versionNot Applicable
File size708
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_afa9843a24d720f04ca62011692de59f_31bf3856ad364e35_7.1.7601.21638_none_d8579c00e9991b0d.manifest
File versionNot Applicable
File size708
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_b1ab03fd3744f601421c2f601762a71e_31bf3856ad364e35_6.1.7601.21638_none_e100a1694cf1b2e8.manifest
File versionNot Applicable
File size708
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_d58b024d33152ca664d847d0e1be5e04_31bf3856ad364e35_6.1.7600.20877_none_f867d5e5f0a892d8.manifest
File versionNot Applicable
File size708
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7600.20877_none_743ceedbd75ce7af.manifest
File versionNot Applicable
File size138,749
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.21638_none_764f8bdbd461fd2e.manifest
File versionNot Applicable
File size138,749
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_7.1.7600.20877_none_65ad6b216243907e.manifest
File versionNot Applicable
File size113,277
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_7.1.7601.21638_none_67c008215f48a5fd.manifest
File versionNot Applicable
File size113,277
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File namePackage_1_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,821
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File namePackage_2_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,797
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File namePackage_3_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,022
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File namePackage_4_for_kb2490728~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,974
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File namePackage_for_kb2490728_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,906
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable
File namePackage_for_kb2490728_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,906
Date (UTC)12-Jan-2011
Time (UTC)08:14
PlatformNot Applicable