The following is an example scenario of what happens when you experience this issue:
- In the Office 365 portal, single sign-on (SSO) and Active Directory synchronization are enabled.
- When you view the properties of the domain on the domain properties page, the domain type is listed as Federated or Single sign-on. For example, adatum.com is the federated domain.
- When you create a new user, you see that the default domain that's provided by Office 365 is listed as the first option in the drop-down box. For example, the default domain is contoso.onmicrosoft.com.
- When you click the drop-down box to view the list of domains, the federated domain isn't listed. For example, adatum.com isn't listed.
- Obtain the primary SMTP address of the Office 365 user account. To do this, follow these steps:
- Sign in to the Office 365 portal (https://portal.office.com) as a global admin.
- Click Admin, and then click Exchange to open Exchange Admin Center.
- Locate the user account, and then double-click it.
- In the left navigation pane, click Email Address, and then note the primary SMTP address of the user account.
- Start Active Directory Users and Computers, and then create a user account in the on-premises domain that matches the Office 365 user account. For more information about how to do this, go to the following Microsoft TechNet website:
- Make sure that the UPN of the user account is updated to the federated domain name. For more information about how to do this, see the following Microsoft Knowledge Base article: 2392130 Troubleshoot Active Directory user accounts that are piloted as Office 365 SSO-enabled user IDs
- Use Active Directory Service Interfaces (ADSI) Edit to edit the proxyAddresses attribute of the user object so that it matches the primary SMTP address that you noted in step 1D. To do this, follow these steps:
Note For more information about how to install ADSI Edit, go to the following Microsoft website:
- Click Start, click Run, type ADSIEdit.msc, and then click OK.
- Right-click ADSI Edit, select Connect to, and then click OK to load the domain partition.
- In the navigation pane, locate the user object that you want to change, right-click it, and then click Properties.
- In the Attributes list, click the proxyAddresses attribute, and then click Edit.
- In the Value to add field, enter the appropriate SMTP address, and then click Add.
Note The primary SMTP address value for the user object should be prepended by an uppercase "SMTP:" designator for the address value to be formatted correctly for the proxyAddresses attribute. For example, "SMTP:email@example.com" is an acceptable value, and "firstname.lastname@example.org" isn't an acceptable value.
- Click OK two times, and then exit ADSI Edit.
For more information about how to use ADSI Edit to edit Active Directory attributes, go to the following Microsoft TechNet website:
- Force directory synchronization. For more information about how to do this, go to the following Microsoft website: