FIX: "Error: 18210, Severity: 16, State: 1" error when an application tries to use VDI to back up some data in a SQL Server 2008 or SQL Server 2008 R2 instance

Taikoma: SQL Server 2008 DeveloperSQL Server 2008 EnterpriseSQL Server 2008 Express



Microsoft distributes Microsoft SQL Server 2008 Service Pack 1 (SP1) or SQL 2008 R2 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 SP1 or SQL 2008 R2 fix release.

Symptoms


Assume that an application tries to use Virtual Backup Device Interface (VDI) to back up some data in a Microsoft SQL Server 2008 or SQL Server 2008 R2 instance. In this situation, the application may stop responding and you may be unable to cancel the backup operation. Additionally, an error message that resembles the following may be logged in the SQL Server error log:
<Date Time> spid<n> Error: 18210, Severity: 16, State: 1.
<Date Time> spid<n> BackupMedium::ReportIoError: write failure on backup device 'HotSrc'. Operating system error 39(The disk is full.).
Internal I/O request 0x0000000083A97CD0: Op: Write, pBuffer: 0x0000000000DA0200, Size: 512, Position: 0, SOS: Internal: 0x0, InternalHigh: 0x0, Offset: 0x0, OffsetHigh: 0x0, m_buf: 0x0000000000DA0200, m_len: 512, m_actualBytes: 0, m_errcode: 39, BackupFile: HotSrc

Cause


This issue occurs because the application expects VDI to send a command to close the VDI connection when the backup operation is complete. However, VDI does not send the command as expected.

Resolution


Cumulative update information

SQL Server 2008 Service Pack 2

The fix for this issue was first released in Cumulative Update 4 for SQL Server 2008 Service Pack 2. For more information about this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2527180 Cumulative update package 4 for SQL Server 2008 Service Pack 2
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release. Microsoft recommends that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2402659 The SQL Server 2008 builds that were released after SQL Server 2008 Service Pack 2 was released
Microsoft SQL Server 2008 hotfixes are created for specific SQL Server service packs. You must apply a SQL Server 2008 Service Pack 2 hotfix to an installation of SQL Server 2008 Service Pack 2. By default, any hotfix that is provided in a SQL Server service pack is included in the next SQL Server service pack.
The fix for this issue was first released in Cumulative Update 13. For more information about how to obtain this cumulative update package for SQL Server 2008 Service Pack 1 (SP1), click the following article number to view the article in the Microsoft Knowledge Base:
2497673 Cumulative update package 13 for SQL Server 2008 Service Pack 1
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 Service Pack 1 (SP1) fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
970365 The SQL Server 2008 builds that were released after SQL Server 2008 Service Pack 1 was released

SQL Server 2008 R2 Service Pack 1

The fix for this issue was first released in Cumulative Update 1 for SQL Server 2008 R2 Service Pack 1. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2544793 Cumulative Update package 1 for SQL Server 2008 R2 Service Pack 1
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2567616 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 Service Pack 1 was released

SQL Server 2008 R2

The fix for this issue was first released in Cumulative Update 7. For more information about how to obtain this cumulative update package for SQL Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2507770 Cumulative Update package 7 for SQL Server 2008 R2
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 R2 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
981356 The SQL Server 2008 R2 builds that were released after SQL Server 2008 R2 was released

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


The following table provides more information about the products or tools that automatically check for this condition in your instance of SQL Server and in the versions of SQL Server against which the rule is evaluated.

Rule softwareRule titleRule descriptionProduct versions against which the rule is evaluated
System Center AdvisorSQL Server can hang when you try to perform snapshot based Backup/RestoreIn this SQL Server instance advisor detected the presence of snapshot backup and the absence of a fix which might result in SQL Server hung state. Update the affected instance of SQL Server with the required fixe or avoid the SQL Server hang issue.SQL Server 2008

SQL Server 2008 R2