Summary
This article describes the Microsoft Project 2010 issue that is fixed in the hotfix package that is dated February 22, 2011.
INTRODUCTION
Issue that this hotfix package fixes
When you save certain projects, Project 2010 crashes. Additionally, you receive an error message that resembles the following:
Problem Event Name:APPCRASH
Application Name:WINPROJ.EXE
Application Version:14.0.4751.1000
Application Timestamp:4b8e2679
Fault Module Name:WINPROJ.EXE
Fault Module Version:14.0.4751.1000
Fault Module Timestamp:4b8e2679
Exception Code:c0000005
Exception Offset:00000000001282c0
OS Version:6.1.7600.2.0.0.274.10
Locale ID:1033
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install this hotfix, you must have Project 2010 installed.
Restart requirement
You may not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
x86
Download information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|
Project2010-kb2500862-fullfile-x86-glb.exe |
14.0.5130.5004 |
8,055,240 |
27-Jan-11 |
18:43 |
x86 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|
Project-x-none.msp |
Not Applicable |
7,497,728 |
28-Jan-11 |
1:42 |
Not Applicable |
After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Project-x-none.msp information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|
Atlconv.dll |
14.0.5130.5000 |
286,040 |
18-Nov-10 |
14:11 |
x86 |
|
Pj11od11.dll |
14.0.5130.5000 |
572,840 |
16-Nov-10 |
17:26 |
x86 |
|
Serconv.dll |
14.0.5130.5000 |
408,952 |
16-Nov-10 |
17:26 |
x86 |
|
Winproj.exe |
14.0.5130.5004 |
13,873,504 |
28-Jan-11 |
0:12 |
x86 |
x64
Download information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|
Project2010-kb2500862-fullfile-x64-glb.exe |
14.0.5130.5004 |
10,097,792 |
27-Jan-11 |
19:10 |
x86 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|
Project-x-none.msp |
Not Applicable |
9,556,992 |
28-Jan-11 |
1:33 |
Not Applicable |
After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Project-x-none.msp information
|
File name |
File version |
File size |
Date |
Time |
Platform |
|
Atlconv.dll |
14.0.5130.5000 |
384,856 |
18-Nov-10 |
14:18 |
x64 |
|
Pj11od11.dll |
14.0.5130.5000 |
754,088 |
16-Nov-10 |
18:05 |
x64 |
|
Serconv.dll |
14.0.5130.5004 |
591,736 |
24-Jan-11 |
23:17 |
x64 |
|
Winproj.exe |
14.0.5130.5004 |
20,813,664 |
28-Jan-11 |
0:18 |
x64 |
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
