Remote Printer Management snap-in shows no printers

Applies to: Windows Server 2008 R2 DatacenterWindows Server 2008 R2 EnterpriseWindows Server 2008 R2 for Itanium-Based Systems More

Symptoms

When connecting remotely from a Windows 7 machine to a Windows Server 2008 R2 print server and attempting to use the Printer Management snap-in, no printers may appear in the Printer Management Console.

Cause

This can occur if the client system does not have a DNS 'A' record (forward lookup) configured.

Resolution

Add a DNS 'A' record for the system that is running the Printer Management Console.