You receive a "There was a problem that caused parts of the Microsoft Online Services Sign-in Assistant to be disabled" error

To have us fix the problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Windows 8

Download

For Windows 7, Windows Vista, Windows XP, Windows Server 2008 or Windows Server 2003

Download

Notes

• This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
• If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To restart the Microsoft Online Services Sign-in Assistant service, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type services.msc, and then press Enter.
   
   
3. In the list of services, locate and then double-click the Microsoft Online Services Sign-in Assistant service.
   
   
4. Stop the service. To do this, click Stop, and then wait until the service stops. The Service status should be displayed as Stopped.
   
   
5. Start the service. To do this, click Start, and then wait until the service starts. The Service status should be displayed as Started.
   
   
6. Verify that the issue is resolved and the pop-up dialog box is no longer displayed.
7. If you continue to see the pop-dialog box, restart the computer, and then verify that the issue is resolved.

Did this fix the problem?

• Check whether the problem is fixed.
  • If the problem is fixed, you are finished with these steps.
  • If the problem is not fixed, go to the Microsoft Community, the Azure Active Directory Forums website, or contact support.
• We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.