Troubleshoot domain verification issues in Office 365 Content provided by Microsoft Applies to: Office 365Office 365 User and Domain Management Select Product Version All Products PROBLEM You can't verify a domain in Office 365. When you try to verify a domain, you receive an error message. This issue can occur for different reasons. The error message that you receive reflects the cause of the issue. SOLUTION To resolve this issue, go to the following Microsoft Knowledge Base articles, depending on the error message that you receive: 2812447 "Sorry, we can't find the record you created" error message when you try to verify a domain in Office 3652812454 "Can't verify domain" error message when you try to verify a domain in Office 365 2812881 Error message when you try to verify a domain in Office 365 MORE INFORMATION Still need help? Go to Microsoft Community. Last Updated: Dec 16, 2016 Did this solve your problem? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.